blu screen

[ahsan_eni]

last week i install window 7 on my laptop. but today when i was using the laptop after half hour in the middle of display blue screen came and laptop goes to shut down

[WAWood]

ahsan_ine

Hello;

Allow me to welcome you to the HP forums!

I read your post about getting a blue screen in Win7 and your laptop shutting down and wanted to help.

The mere fact of a blue screen doesn't tell us anything useful in solving the problem.

What you need to do is run the PC diagnostics.  

To do that, press the Esc key repeatedly while booting.

This should get you into a BIOS setup screen with a list of option. One of the options should be diagnostics.  Choose that one and let it run.

Tell us what happened after it finished.

Good Luck

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[ahsan_eni]

i run the diagnostic option and after that message came error log history than i press key to view the error log history the following sheet appears

result                         Time

03F0 

03F0-------------15304

03F0

[WAWood · Accepted solution]

That error message means that your hard drive has dies and needs to be replaced.

Once you have the new drive, you need to order recovery media to restore your PC to working condition.

This is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities. In some cases, you may be able to order a USB stick instead of disks.  You have to order these from HP; they can not be downloaded.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update".  If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entty and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Service:

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

Note that if HP no longer provides Recovery Media for your model, a couple of other sites you can check are: http://www.computersurgeons.com/  and http://www.restoredisks.com/


Good Luck

========================================================================
I am a volunteer and I do not work for, nor do I represent, HP.
---------------------------------------------------------------
If my posts helped you, don't just say thanks, please click the Thumbs-Up symbol on the left of the Reply button to say thanks.
If my posts solves your problem please click "Accept As Solution" -- to help others find the
solution.
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[Mithun1234]

Mainly drivers issue will cause bluescreen error.