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Honor Student
Posts: 2
Member Since: ‎01-17-2012
Message 1 of 3 (579 Views)

blue screen problem code : fe

hi everyone


my lap is:

HP : DV6 3064

it is still ander tha guaranty>>


the problem is:

before one mounth my lap had ablue screen problem and i do not know its code! but which i know is the problem in hard disk  so, I send it to Hp lap in my country (so as they said they chenged tha hard disk) after tow day only I can see same problem which is blue screen /,,,


 Problem Event Name:BlueScreen

  OS Version:6.1.7600.

  Locale ID:1033

Additional information about the problem:


BCP1: 0000000000000008

BCP2: 0000000000000006



now i did not know if the problem is software or hardware<<<

and shell i go HP lap or what I can do to solve this problem<<



Posts: 41,175
Member Since: ‎01-07-2009
Message 2 of 3 (542 Views)

Re: blue screen problem code : fe

[ Edited ]

I reccomend that you download and use the free utility WhoCrashed? to help you determine whether it is a software or hardware related issue. Then return the notebook to the Service Center for warranty repair.

You can say thanks by clicking on the + in the purple thumbs up icon next to the Reply button.

If I have helped you to resolve your issue or answered your question, please click the Options link in the post that helped you and then click on the "Mark as Accepted Solution " button
Honor Student
Posts: 2
Member Since: ‎01-17-2012
Message 3 of 3 (535 Views)

Re: blue screen problem code : fe

ok i will try

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