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‎10-19-2016 12:03 PM

HP Recommended
Product: nl10xxx
Operating System: Microsoft Windows 8.1 (32-bit)
After a Spike at the power supply the notebook signal a boot failure I tried cskdsk /r and fixdisk but system say me that disk is not writable than I made a flash USB with 8.1 but this require serial Number. Sorry for errore but at the moment the notebook is not with me.
Thanks
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-22-2016 01:28 PM - edited ‎10-22-2016 01:42 PM

HP Recommended

Hello,

 

Please, accept my apology for the delayed answer - I am quite busy with work these days and too tired all day today (Saturday).

 

Re. your back utility - could you elaborate what you mean ?

 

If your PC arrived with Windows preinstalled, it should have a recovery partition that you should be able to boot from and restore Windows to factory default. Since all other options failed, this should be the final option. During the recovery you will probably be provided an option to save your files. If you want to do it before that, please let me know and I will provide instructions.

 

Once recovery is performed, your PC Windows will be set to factory default condition with all your files gone (but may be restored from backup).

 

RECOVERY FROM INSIDE WINDOWS RECOVERY PARTITION

 

1. Please, shutdown the computer using the power button

2. Power it on.

2.1 As soon as you press the power-on button, immediately begin hitting the Esc button (like tap-tap-tap).

This should open a HP Startup Menu

3. Choose F11 to open System Recovery options

4. Follow on screen instructions and go to Troubleshoot > HP Recovery manager (or HP Recovery)

or go to Troubleshoot > Reset your PC   (depending on the computer model)

 

Follow on-screen instructions. Example video >> https://www.youtube.com/watch?v=PC3sUc3lr3E&feature=youtu.be&t=108

 

 

 

 

* If the above procedure does not work, cannot start, fail, ...etc.. you will need to purchase HP Recovery media which you can use to restore your PC to factory default condition

Recovery media for N3W52EA  is available from HP partner >> http://www.best2serve.com/page/rcd_hardware_related_products/?product_type_id=4&hardware_product_id=...

 or contact HP local support >> http://www8.hp.com/it/it/contact-hp/phone-assist.html

 

 

Once you receive the recovery media:

 

* Ensure Secure Boot is disabled.

* Ensure Legacy mode is enabled

* Save the UEFI/BIOS changes.

Details>> http://support.hp.com/us-en/document/c03653226

 

Once ready, please, shutdown the computer using the power button.

Insert the Windows recovery media

Power on the PC.

As soon as you press the power-on button, keep hitting the Esc button (like tap-tap-tap).

This should open a HP Startup Menu which may look similar to this one

 

Choose F9 to open Boot options. Select the thumb drive or DVD (recovery media) as boot option.

 

Follow the on-screen instructions to install Windows

 

 

 

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013

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11 REPLIES 11

‎10-19-2016 02:07 PM

HP Recommended

Hello,

 

Thank you for posting in the HP Support forum.

 

I am sorry for the issues you experience with your PC.

 

> Could you post your full model and product number (SN not needed). Here is how >> http://support.hp.com/us-en/document/c00033108

 

> Did your PC come with Windows preinstalled or you installed Windows on your own later ?

 

> Can you check for hardware issue / perform hardware diagnostics ? HP has built in system diagnostics tools in the BIOS/UEFI.

 

1. Please, shutdown the computer using the power button

2. Power it on.

2.1 As soon as you press the power-on button, immediately begin hitting the Esc button (like tap-tap-tap).

This should open a HP Startup Menu

3. Choose F2 to open System Diagnostics. Follow the on-screen instructions to perform System Test >> Quick test. Depending on your model, you may only be able to test the HDD and RAM.

Quick test will check major hardware componets for issue (do it just in case) . Here is more info >> http://support.hp.com/us-en/document/c03467259#AbT1

 

 

Let me know how it goes. Looking forward to your reply.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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‎10-19-2016 11:22 PM - last edited on ‎10-20-2016 07:51 AM by Retired

HP Recommended

prodct n is 10-n011nl serial [Personal Information Removed] PRODUCT N3W52EA#ABZ WINDOWS 8.1 WAS PREINSTALLED system check is everything ok the error is http://it.ccm.net/faq/3667-windows-inaccessible-boot-device www.xkenx8610.com

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‎10-20-2016 02:42 AM

HP Recommended
clearly it is preferable to avoid the system reset
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‎10-20-2016 01:02 PM - edited ‎10-22-2016 01:29 PM

HP Recommended

Hello,

 

Thank you for the provided update.

 

This error message you experience is type of BSOD - Blue Screen of Death.

This bug check indicates that the Microsoft Windows operating system has lost access to the system partition during startup.

It may be due to hardware failure - HDD failure or due to software or firmware issue.

 

It is very important to test the HDD - you confirmed it passed the test, so this is good.

 

Re. firmware - it is essential that you enter the BIOS (F9) and ensure all BIOS settings are set to default - a.k.a. you need to reset the BIOS settings to default options - this will ensure any unwanted conguration changes will be cleared.

http://support.hp.com/us-en/document/c01443326

 

1. Please, shutdown the computer using the power button

2. Power it on.

2.1 As soon as you press the power-on button, immediately begin hitting the Esc button (like tap-tap-tap).

This should open a HP Startup Menu

3. Choose F10 to open BIOS settings >> http://support.hp.com/us-en/document/c01443326

4. Set it to default settings

5. If present, you may also check if there are HDD mode settings or SATA options set to AHCI/RAID/else - restoring to default settings should bring this one in the right position

 

 

Attempt restart in Safe Mode and then restart back to Normal mode

 

 

1. Please, shutdown the computer using the power button

2. Power it on.

2.1 As soon as you press the power-on button, immediately begin hitting the Esc button (like tap-tap-tap).

This should open a HP Startup Menu

3. Choose F11 to open System Recovery options

4. Follow on screen instructions and go to Troubleshoot > Advanced options > Windows Startup settings

More info >> http://www.eightforums.com/tutorials/4924-advanced-startup-settings-boot-windows-8-a.html

 

5. Eventually, boot in Safe Mode, wait for a while and restart back to Normal mode

 

 

Reconfigure Boot Configuration Data (Windows BCD)

 

1. Please, shutdown the computer using the power button

2. Power it on.

2.1 As soon as you press the power-on button, immediately begin hitting the Esc button (like tap-tap-tap).

This should open a HP Startup Menu

3. Choose F11 to open System Recovery options

4. Follow on screen instructions and go to Troubleshoot > Command Prompt

5. Type the following commands:

bootrec /fixmbr
bootrec /fixboot
bootrec /rebuildbcd

Eventually, type:   exit
and restart

 

 

More details about this issue can be found >here<. Note that the article is written about Windows 7 but the basics are the same.

 

Looking forward to your update. Let me know if the above helps.

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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‎10-21-2016 12:11 AM

HP Recommended
the hd test is ok I have done but now the code error is 0x00000001 have I to reset the pc?
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‎10-21-2016 12:14 AM

HP Recommended
the error is 0xc0000001 sorry
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‎10-21-2016 12:22 AM

HP Recommended
the result of Bootrec /rebuildbcd is that there are no windows installations (0)
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‎10-22-2016 04:44 AM

HP Recommended
The utility for backup works what I have to bakup to have back my apps installed I have a huge external disk. Help!
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‎10-22-2016 04:56 AM

HP Recommended
Please provider me instructions to have Linux installed.
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