cannot get into my account

[darrellyoungblo]

just purchased this computer and after signing in with my microsoft account and making a 4 digit sign in password which i thought i would remember ,i simply cannot and now i cant sign into my computer.Any suggestions

[DavidPK]

Hi,

On the screen where you enter your Pin, you should see a 'Sign-in Options' link - click this and select to log-in with your password.

Regards,

DP-K

[darrellyoungblo]

that option doesnt exist on my user sign in page and unfortunitly im the only user on this computer

[DavidPK]

Hi,

There is a general policy on the Forum not to provide methods to bypass Windows log-on passwords, however a local computer shop would be able to do this for you.

Another option, if all your personal data etc is backed-up ( or you have not yet loaded your personal files ), would be to reset the notebook to its 'Factory Condition' and then set it up from the beginning – if you don’t have your Recovery Media, the notebook will have shipped with a Recovery Partition which can be accessed at boot - ie shutdown the notebook, then start tapping away at f11 as soon as you power on.

A full guide on this can be found on the following link.

http://support.hp.com/us-en/document/c04758961

Regards,

DP-K