computer issues

[minnie89]

i have a few issues with my computer.. i am unable to use hp support along with the explorer. i can't update or remove itunes and restore my computer to an earlier date. Please help me

[IT_WinSec]

Hello @minnie89

Thank you for posting in the HP Support forum.

Would you be able to clarify the issues you experience (provide as many details as possible) ?

Here are few tips you can perform:

>> HP Support Assistant is not a mandatory software to keep. It is helpful but if it causes you issues, you can safely uninstall it from Control Panel > Programs and features

>> Articles that describe in details how to manually remove ITunes:

https://support.apple.com/en-us/HT204275

and

http://www.howtogeek.com/howto/23959/completely-remove-itunes-and-other-apple-software-from-a-window...

>> Article about System Restore - how it works and how to perform it

http://support.hp.com/us-en/document/c03327545

Looking forward to your update. Let me know how it goes and don't hesitate to post again.

[minnie89]

i am trying to remove windows ten because it is messing up the entire computer. i have tried support with apple but still have the same issues. i go to do a backup and doesnt go to the next step like it did before when i went to restore my computer 

[WAWood · Accepted solution]

@minnie89

You mentioned REMOVING Win 10 -- so by that, is it safe for me to assume that your PC came with Win8x preinstalled and you UPGRADED it to Win10?

If so, that presents serious issues which prevent you from reverting back to Win8x.

The Win10 Upgrade is know to corrupt the Recovery partition stored there by the OEM that built the original machine. This pretty much guarantees that no HP Recovery is going to work: http://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/HP-Recovery-Manager-Blocked-After-Windo...

This means that RESET no longer works on your laptop due to your doing the Win10 Upgrade.

To actually restore your PC to its original condition, you need something known as HP Recovery Media.

HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities. In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update". If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Service:

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836
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However, HP Customer Support is generally not available on the weekends, so you might have to wait until Monday to contact them.
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If HP no longer provides Recovery Media for your model, a couple of other sites you can check are: http://www.computersurgeons.com/ and http://www.restoredisks.com/

Once you have the media, read through this: http://support.hp.com/us-en/document/c00006110

Good Luck

[minnie89]

thank you and i was able to remove windoews 10 several times preior to this due to the probblems i was havung but thus time it's worse than ever