10-09-2013 03:32 PM
You can contact HP Support directly to have some recovery discs shipped to you: http://www8.hp.com/us/en/contact-hp/contact.html
I am an HP employee.
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10-09-2013 03:55 PM
When requesting assistance, please provide the complete model name and/or product number of the HP computer in question. HP/Compaq makes thousands of models of computers. Without this information it may be difficult or impossible to assist you in resolving your issue.
The above requested information can be found on the bottom of your computer or inside the battery compartment. Please do not include your serial number.
Please see Performing an HP System Recovery (Windows 7) for instructions on reseting your computer to its original factory shipped state. Options include System Recovery, Factory Reset, and Minimized Image Recovery. These option may be available from the BIOS startup screen (during system boot), from within Windows 7, or by using HP recovery discs. Please note that depending on your exact computer model and operating system, these instructions may vary.
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