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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-05-2016 04:30 AM

HP Recommended
Product: HP Envy Notebook M5L32EA#ABU
Operating System: Microsoft Windows 10 (64-bit)

Installed some updates yesterday using the HP Support Assistant, including SP74365 for Validity Fingerprint Sensor Driver, since when the sensor has stopped working completely. After booting the system the sensor light flashes but when trying to use it to login it just goes dead. It was working ok up to then. Windows Device Manager says the biometric device is working properly. There doesn't seem to be an obvious way to back out the update.

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-05-2016 05:03 AM

HP Recommended

Hi,

 

Can you uninstall the current version from its entry in Programs and Features?

 

DP-K

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Windows Insider MVP

View solution in original post

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6 REPLIES 6

‎02-05-2016 04:38 AM

HP Recommended

Hi,

 

You could try installing the previous version of the validity sensor driver on the following link.

 

http://ftp.hp.com/pub/softpaq/sp72001-72500/sp72114.exe

 

After this has completed, restart the notebook.

 

Regards,

 

DP-K

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****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
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Windows Insider MVP

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‎02-05-2016 04:57 AM

HP Recommended

It just comes back saying there's a newer version installed with no option to force the installation of the older version.

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‎02-05-2016 05:03 AM

HP Recommended

Hi,

 

Can you uninstall the current version from its entry in Programs and Features?

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

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‎02-05-2016 05:23 AM

HP Recommended

Now why didn't I think of that?? 

Thanks David. Working again now.

Ian

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‎02-05-2016 05:25 AM

HP Recommended

Hi Ian,

 

You're welcome and good to hear it's Ok :generic:

 

All the best,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

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‎02-05-2016 10:16 AM

HP Recommended

Im geting nothing but an hp screen flashing on my dv51235 recovery isnt working. have a A.M. 1tb hdd, and was running win 7 even thoe this machine caeme with vist  please help

 

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