help please help

[epenn001]

Hp says operating system not found need more info please let me know

[epenn001]

Hi I'm having a problem I recently had upgraded to windows 10. Didn't like it, so I tried to have windows 8 again an I went to setting to reset it.. than I get a message saying operating system not found... what do I do please please help.. need more info please let me know thanks in advance

[IT_WinSec · Accepted solution]

Hello,

Thank you for posting in the HP Support forum. Welcome !

Something either got wrong with the Windows upgrade or the recovery option for Win 10 was erased post-upgrade.

** If your computer originally came with WIndows preinstalled by HP (a.k.a. OEM Windows), then you can use an option from HP computers to use the recovery media and restore back to factory default condition. HP computer have special recovery partitions you can boot from and restore your computer to the way it was initially. If your recovery partitions are working and intact, this should help you >> http://support.hp.com/us-en/document/c04758961#AbT9

>>https://youtu.be/PC3sUc3lr3E?t=109

** If your computer did not come with Windows preinstalled, you need to use your Windows (e.g. Win 😎 installation media to reinstall Windows.

[IT_WinSec]

Something else - once you get back to your previous Windows version, if you still do not like Windows 10 and if you want to ensure it will not get auto-downloaded on this edition of Windows, you can use this free 3rd party tool >> http://blog.ultimateoutsider.com/2015/08/using-gwx-stopper-to-permanently-remove.html

[WAWood]

epenn001

While Microsoft tells you that there is no risk in the Win10 Upgrade, because they let you believe that you can always revert back to your original OS and setup within 30 days, the ugly faction of the matter is that the Win10 GoBack function has proven to be unreliable -- and when it fails, it can leave machines in a corrupted state -- which doesn't always happen, but it does happen often enough to be a problem and you won't get any warning in advance that it is going to trash your PC!

The Win10 Upgrade is know, in some cases, to corrupt the Recovery partition stored there by the OEM that built the original machine.  This pretty much guarantees that no HP Recovery is going to work.

What will work is restoring your machine to its original factory condition using HP Recovery Media. This is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities. In some cases, you may be able to order a USB stick instead of disks.  You have to order these from HP; they can not be downloaded.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update".  If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entty and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Service:

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
-----------------------------------------------

Note that if HP no longer provides Recovery Media for your model, a couple of other sites you can check are: http://www.computersurgeons.com/  and http://www.restoredisks.com/

Be sure to read through the material in the linked thread BEFORE you attempt the recovery:  http://support.hp.com/us-en/document/c00707939

Good Luck
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[epenn001]

Thanks so much I will call an find out if that works
.

[epenn001]

Hi, I'm not really sure what your talking about. It was my mothers, all she gave me was the note book an charger an cooling fan.. that was it.. is there anyway you can explain step by step.. on what to do. Thanks in advance

[IT_WinSec]

Hello,

This is explained in the article and in the video - I posted links above.

They will work if your computer originally came with Windows preinstalled by HP (a.k.a. OEM Windows).

Please, watch the video and read the instructions , and follow them eventually.