02-22-2013 02:27 PM
Sorry to hear that your having trouble resetting your g6 notebook.
I would like to help you with this issue but I need a little more information from you.
What version of Windows are you using? (XP, Vista, 7 or 8)
Can you give me your model or product number? Here is a link to find the information.
- HP PCs Forgot the Sign-in Password (Windows 10)
- Downloading or Updating Software and Drivers for HP Computers
- HP PCs - Sleep and Hibernate Issues (Windows 10, 8)
- HP Notebook PCs - Overview of Recovering or Reinstalling the Operating System (Windows 10, 8, 7, Vista, XP)
- HP PCs - Updating Drivers and Software with Windows Update (Windows 10, 8)