07-07-2013 03:59 PM
I just upgraded via the windows store to windows 8.1 preview. Love the new OS. But half the time I put the tablet to sleep, it won't come back on. When I try to get it back on, I can see the screen lighting up, but no picture. I have to press and hold the power button to force turn off and then press the power to turn on again.
I'm guessing this is a bug in either the kernel or the bios. Any idea when this bug will be fixed? In the mean time, what can I do to avoid this sleep of death?
10-19-2013 11:21 PM - edited 10-19-2013 11:27 PM
I'm having the same problem with the final release of windows 8.1!
Screen is either blank or garbled when waking from sleep. Seems like it happens only if it's been asleep for more than a few minutes.
Re-installing the chipset/audio/graphics driver package had no effect. Prior to the 8.1 update, I did a fresh install of a non-envy-x2-specific copy of win 8, but it was working fine.
10-21-2013 07:00 AM
This appears to be a problem related to the graphics driver. Once after waking, the screen blinked, and i got a notification saying the graphics driver had been restarted; and a couple of times, the screen resolution decided to switch to 1024x768.
HP, a little help?
10-21-2013 01:09 PM
Yeach it might be the case BUT I can also see some relation to keyboard.
So when I want to bring my Envy back on from sleep so I press power button then just screen lighting up (it's still almost black but just lights up little bit) and than I immediately undock it or unpin it from keyboard the screen displays log in screen as it should when I hit Power button to wake up Envy.
Do you guys have the same ?
10-21-2013 08:01 PM - edited 10-21-2013 08:03 PM
I ran into the same issue. According to another user who posts on this forum, they stated to reinstall the graphics driver through the device manager to fix the issue. I've already rolled back to Windows 8 myself and waiting to see some confirmation that this is indeed the fix for the Intel Graphics driver issue.
10-23-2013 09:09 AM
Tearstone's suggestion seems to have worked for me, but it still hiccups during wake-up.
I uninstalled the graphics driver through Device Manager (opting to not delete the files), then restarted so that windows would re-install the driver automatically.
Now when I wake it from sleep, the screen lights up with a black screen, then turns off, then comes back on and shows the lock screen; this happens within a few seconds. Sometimes graphical elements in apps are missing or garbled, but that goes away when I start moving things around.
All-in-all better than a blank screen, but the graphics driver needs some work.
10-25-2013 08:51 AM
To be able to assist further with the ENVY x2, and not waking from sleep properly. I would need to know the full model number. I have included the document 'Guide to finding your product number'.
- HP PCs Forgot the Sign-in Password (Windows 10)
- Downloading or Updating Software and Drivers for HP Computers
- HP PCs - Sleep and Hibernate Issues (Windows 10, 8)
- HP Notebook PCs - Overview of Recovering or Reinstalling the Operating System (Windows 10, 8, 7, Vista, XP)
- HP PCs - Updating Drivers and Software with Windows Update (Windows 10, 8)