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Student
Posts: 1
Member Since: ‎03-20-2017
Message 1 of 2 (64 Views)

hp lap top

Product Name: hp g61

My laptop is six years old it worked fine until two weeks ago,the power comes on when i plug it in but the screen does not light up.

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HP Support Agent
Posts: 2,928
Member Since: ‎07-26-2016
Message 2 of 2 (27 Views)

Re: hp lap top

Hi @johnnytack,

 

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

 

As I understand the computer is powering on, however, doesn't have a display on the screen anymore,

Don't worry as I have a few steps to help you get through this concern,

 

Please attempt the below steps:

 

Let's start by performing a Hard reset on the notebook: A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data. Performing a power reset might fix conditions such as Windows not responding, a blank display, software freezing, keyboard stops responding, or other external devices locking up.

 

Connecting an external monitor to test the display

 

Attempt a Bios Recovery

 

Run the system diagnostics test as well as extensive test on the Hard drive and Memory from F2 (Please remember to capture the failure ID for further assistance).

 

For more steps, click here

 

Let me know if those steps worked for you.

If they did, that’s awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

that’ll help us and others see that we’ve got the answers!

Good Luck.

Biswajeet
I am an HP Employee


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