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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-03-2017 09:32 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

hpsupport assistant tries to to start but says it has stopped working. tried to reinstall but says it is on a network drive>>>

1 REPLY 1

‎02-04-2017 12:42 AM

HP Recommended

Hello,

 

Thank you for posting in the HP Support forum.

 

With regards to your HP Support Assistant (HPSA) issue, please do the following:

 

- download fresh installation file from HP website >> http://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/pl...

 

- run the .exe file to reinstall the application first.

 

> If it detects that you already have HPSA installed and offers repair or uninstall, choose to UNINSTALL

> if it detects nothing and just installs, please proceed to install it

 

- eventually, go to Control Panel > Programs and features

Check for the app HP Support Assistant and HP Support framework and uninstall them both.

 

 

Hope this helps. Let me know if you continue to face difficulties.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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