• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
Envy x360 13t
Microsoft Windows 10 (64-bit)

Just need verification of information (about our 2 laptops) provided by Geek Squad employee, who said:

 

" your old Pavilion dv7-4270us should NOT be left plugged in (ac) constantly as will burn up inner components, possibly

   even get too hot & fry.  Eventhough a slow drain will occur if unplugged, just re-plug into ac outlet before next start-up"

 

"your brand new Envy x360  13"convertible (W8Q19AV) is configured completely different with all new components that

  are not affected when laptop is left plugged in all day; without need to 'unplug & rest' periodically like your old Pavilion"

 

okay, ya'll are the HP-specific EXPERTS, so I feel ya'll are the absolute BEST avenue to learn from.....as you can tell from my question, my wife keeps her current Pavilion laptop constantly plugged in.  She's gets the brand new Envy tomorrow.

 

So, what is the BEST procedure to follow for the old Pavilion (keeping it for visiting grandkids) and the (still-in-box) Envy??

Thanks for your assistance, guidance & advice.

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended
Hi,


For Pavilion, try: http://support.hp.com/in-en/document/c01657439

For Envy, try: http://support.hp.com/in-en/document/c01297640

HP document provided above give you standard procedure to follow

To understand about lithium battery:
http://support.hp.com/in-en/document/c00596784


Regards

Visruth

View solution in original post

1 REPLY 1
HP Recommended
Hi,


For Pavilion, try: http://support.hp.com/in-en/document/c01657439

For Envy, try: http://support.hp.com/in-en/document/c01297640

HP document provided above give you standard procedure to follow

To understand about lithium battery:
http://support.hp.com/in-en/document/c00596784


Regards

Visruth
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.