• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-06-2012 05:16 PM

HP Recommended

I freshly installed win7 64bit on my Envy 14 Spectre, and I have a missing driver...

 

the hardware id says USB\VID_04CC&PID_2533&REV_0100

and the device description reads PN533

 

i don't know if this has anything to do with audio? (since its a beats audio laptop??)

 

 

can you guys please help me with this? I don't know what driver this is?

 

thanks a lot

 

9 REPLIES 9

‎03-07-2012 03:12 PM

HP Recommended

Have you tried HP's auto find?

 

http://h20614.www2.hp.com/ediags/gmd/welcome.aspx?lc=en&cc=us

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎03-07-2012 03:22 PM

HP Recommended

I have tried that, it didnt find it.

however i have checked the USB/VID hardware description and it seems it is the webcam software? though i am not entirely sure.

 

anyone know where i can find the cyberlink or mediasmart video software for this model?

 

Was this reply helpful? Yes No

‎03-07-2012 03:46 PM - edited ‎03-08-2012 01:32 PM

HP Recommended

Yes, webcam is what I think too. Which model is yours:

 

http://h10025.www1.hp.com/ewfrf/wc/pfinder?cc=us&dlc=en&lc=en&tool=&query=+Envy+14+

 

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎03-08-2012 01:16 PM

HP Recommended

its an HP ENVY 14-3000 Spectre

Was this reply helpful? Yes No

‎03-08-2012 01:28 PM - edited ‎03-08-2012 01:32 PM

HP Recommended

No download for Cyberlink or MediaSmart on your page.Try this Cyberlink from another Envy support page:

 

http://ftp.hp.com/pub/softpaq/sp54001-54500/sp54246.exe

.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎07-07-2012 08:38 AM

HP Recommended

hello,

 

i guess it´s your NFC driver. on your hard drive is an order called SWSETUP, just install the near field communication driver and you are good to go 🙂

 

hope that solved your issue.

 

kr,

martin

Was this reply helpful? Yes No

‎07-08-2012 11:29 AM

HP Recommended

hello,

 

try this file http://www.sendspace.com/file/l5y2ce its the NFC Driver Setup.

Was this reply helpful? Yes No

‎12-17-2012 09:34 PM

HP Recommended

I had the same issue and found the following link on an HP website:

 

http://bizsupport1.austin.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTy...

 

The driver installed from this link solved my problem.

Was this reply helpful? Yes No

‎07-21-2013 08:24 AM

HP Recommended

Hi,

 

You can find the Cyber link software in the below link

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-104362-1&cc=us&dlc=en&lc=en...

 

For YouCam

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-113943-1&cc=us&dlc=en&lc=en...=

Regards;
Ray
I am an HP employee
Please click the White Kudos star to say thanks for helping.
Please mark Accept As Solution if my help has solved your problem.
Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.