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03-17-2017 01:21 AM
Solved! Go to Solution.
Accepted Solutions
04-06-2017 11:58 AM
You've done a remarkable job performing the steps suggested earlier, great work 🙂
And don't worry, as we should be able to fix this up with a few more steps and I'll be with you until we ensure this issue is fixed.
How did you replace the drive, was it through HP or the local store?
Did you reinstall the OS using the HP OEM recovery media or a retail version of windows from the local store?
While you respond to that, you could attempt the below steps:
Here's a related HP Forums post that seems to have helped others regarding the brightness: Click here for the steps.
And to Troubleshooting Wireless Network and Internet (Windows 10): Click here
Keep me posted,
If the information I've provided was helpful,
give us some reinforcement by clicking the solution and kudos buttons,
that'll help us and others see that we've got the answers!
Good Luck.
Riddle_Decipher
I am an HP Employee
03-17-2017 03:08 PM
Thank you for posting on HP Forums,
The Riddle_Decipher is at your service.
As I Understand you don't want Cortana to automatically browse wap pages,
Don't worry as I'll be glad to help you, although, to provide an accurate solution, I'll need a few more details to dissect your concern:
When was the last time it had been working without these concerns?
Did you try a system restore?
While you reply to my query, here's what you need to do:
1. Open the Search menu by clicking the search icon or the search textbox on your taskbar.
2. Turn off Cortana. Click the notebook icon, click Settings, and then switch the Cortana toggle to Off.
3. Turn off search's Web results feature. Click the Settings icon and find Search online and include web results and switch the toggle to Off.
Now, when you open the search menu, you will see a message that says Start typing to search for apps, files, and settings, instead of seeing Bing news stories or Cortana's splash page.
Keep me posted,
If the information I've provided was helpful,
Give us some reinforcement by clicking the solution and kudos buttons,
That'll help us and others see that we've got the answers!
Good Luck.
Riddle_Decipher
I am an HP Employee
03-18-2017 02:11 AM
Its been one week that cortana automatically browse many unknown pages like bestoffer predictivadvertesting java instal and many more tabs..i'm worry that my laptop has virus i uninstall the mcafee that cones with my laptop free trial.. To turn on Windows defender And know mpc adcleaner is in my lap that i am unable to uninstall and i dont know how this ad cleaner install... Lastly i am not using any type of antivirus.... Thanks and plz help
03-18-2017 09:10 AM
Thank you for the update,
I appreciate your time and efforts,
Have you performed the prescribed steps to cure Cortana off this predicament?
If you haven't done that yet, please do as this should resolve the issue.
Also, I recommend you to create a new user account profile if the issue persists, to check if that works:
Watch this YouTube video to create a new account.
Let me know how that pans out,
Feel free to post your query for any other assistance as well,
It's been a pleasure interacting with you and I hope you have a good day ahead.
If you wish to show appreciation for my efforts, mark my post as Accepted Solution.
And click on the Purple Thumbs up icon at the bottom of my comment.
Regards,
Riddle_Decipher
I am an HP Employee
03-28-2017 04:03 PM - edited 03-28-2017 04:04 PM
Thank you for replying with this overwhelming and detailed response 😉
I appreciate your time and efforts,
Since the hardware test has failed on the hard drive confirming a hardware malfunction,
You may Contact HP and they'll be more than glad to set up a repair order to either repair or replace the hard drive (free of charge, if covered by the HP warranty - as you've mentioned).
Please use the following link to create yourself a case number, then call and it may help speed up the call process:
Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - click on Get phone number to obtain a case along with the phone number.
They will be happy to assist you immediately.
If you wish to show appreciation for my efforts,
Mark my post as Accepted Solution.
And click on the Purple Thumbs up icon at the bottom of my comment.
Regards,
Riddle_Decipher
I am an HP Employee
04-06-2017 11:58 AM
You've done a remarkable job performing the steps suggested earlier, great work 🙂
And don't worry, as we should be able to fix this up with a few more steps and I'll be with you until we ensure this issue is fixed.
How did you replace the drive, was it through HP or the local store?
Did you reinstall the OS using the HP OEM recovery media or a retail version of windows from the local store?
While you respond to that, you could attempt the below steps:
Here's a related HP Forums post that seems to have helped others regarding the brightness: Click here for the steps.
And to Troubleshooting Wireless Network and Internet (Windows 10): Click here
Keep me posted,
If the information I've provided was helpful,
give us some reinforcement by clicking the solution and kudos buttons,
that'll help us and others see that we've got the answers!
Good Luck.
Riddle_Decipher
I am an HP Employee
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