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‎12-08-2016 08:35 AM

HP Recommended

I have Windows 10.  I'm unable to access any of my WORD programs.  I receive an error message that states:  Background installation ran into a problem".  I'm unable to uninstall WORD and reload.  

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-08-2016 05:11 PM

HP Recommended

Hi @Chukkalady

 

Welcome to the HP Forums!

 

I appreciate you taking the time to share your concern and thank you for using this forum, it is a great place to find answers.

 

I reviewed your post and I understand that you are facing issues uninstalling word on your computer.

 

I’d love to help!

 

Are you referring to Microsoft word? If yes, you need to uninstall Microsoft office on your computer.

 

Please provide me more information and the exact issue you are facing so that I can help you better.

 

Looking forward to your reply and you have a good day ahead.

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

View solution in original post

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3 REPLIES 3

‎12-08-2016 10:45 AM

HP Recommended

I have Office Pro and would like to be able to use it.  But I'm unable to uninstall WORD.     And WORD is not working.......How can I fix this?   

Was this reply helpful? Yes No

‎12-08-2016 05:11 PM

HP Recommended

Hi @Chukkalady

 

Welcome to the HP Forums!

 

I appreciate you taking the time to share your concern and thank you for using this forum, it is a great place to find answers.

 

I reviewed your post and I understand that you are facing issues uninstalling word on your computer.

 

I’d love to help!

 

Are you referring to Microsoft word? If yes, you need to uninstall Microsoft office on your computer.

 

Please provide me more information and the exact issue you are facing so that I can help you better.

 

Looking forward to your reply and you have a good day ahead.

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No

‎12-08-2016 06:51 PM

HP Recommended

Worked!   Thank you for your help!

 

 

Chukkalady

Was this reply helpful? Yes No
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