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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-13-2017 03:35 PM

HP Recommended
Product: HP Pavilion dv3-4009ee Enterta
Operating System: Microsoft Windows 7 (64-bit)

 

hi

i would like to ask how may i download a boost drive for my laptop, because i wasnt able to recover factory setting since the boost drive was missing, and i couldnt download an iso windows file from the windows website  because the windows serial number sicker on the computer back was wiped out, so i would appreciate your help to download windows iso file for my computer  

 

 

best regards

 

 

3 REPLIES 3

‎04-13-2017 08:19 PM

HP Recommended
Hi,


Tap away F2 key as soon as you power on laptop, perform extensive hard drive and memory tests from System Diagnostics BIOS.

Let it finish. Report back with results.

Assuming all the tests passed,
If 25 character product activation key of Windows 7 Home Premium 64-bi, from COA sticker pasted on laptop has faded, your only option to get back Windows is to order HP Recovery USB/discs from HP or 3rd party sellers.

http://computersurgeons.com/search.aspx?searchterm=WS602EA

https://restoredisks.com


Regards

Visruth
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‎04-14-2017 04:08 PM

HP Recommended

hi Visruth

thank you for your help , i tried to do system tese as you said, but it didnt work, because the system gave me a message that test could not be completed, in addition, i tried to download recovery disk from the websites you gave me but unfortunately i didnt find my laptop model recovery disk in both sites

 

thankyou again for your time & consideration

 

best regards

 

shereen

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‎04-14-2017 07:13 PM

HP Recommended
Hi Shereen,


What exact error message you got while doing the system test?

Did it give any failure ID with failure of components?

Then no other way to install Windows 7 unfortunately.

Have you upgraded and activated successfully to Windows 10 previously?


Regards

Visruth
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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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