06-08-2014 11:16 AM
ok i got the recovery kit installed it but wanted it completly clean of all my files so i completely erased the whole pc again so i figured just re-install with the recovery kit i got again only this time i get nothing once yu use the recovery kit once can yu use it again or not?
06-10-2014 12:10 PM
Thank you for visiting the HP Support Forums and Welcome. I have read your thread on your concerns with a recovery kit. I would be happy to assist if needed. How Do I Find My Model Number or Product Number?
Please respond with which Operating System you are running:
Which Windows Operating System am I running?
Where did you purchase the recovery kit from?
Please let me know.
I work on behalf of HP