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- reset log in password
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11-26-2016 05:55 AM
Solved! Go to Solution.
Accepted Solutions
11-26-2016 06:20 AM
Reset the Microsoft connected account password
HP recommends using a Microsoft connected account (MSA) to log in to Windows. With a Microsoft connected account you log into Windows using your email address and the password can be reset using a different device at any time. You do not need a Microsoft or Hotmail email address to set up a connected account. Any email address will work.
To reset your password for an MSA account follow these steps:
- Open an Internet browser and navigate to the Microsoft Reset your password Web page: https://account.live.com/password/reset.
- Select I forgot my password, and then click Reset your password.
- Follow the on-screen instructions to reset your password.
Reset a local user account password in Windows (all versions)
If you are using a local user account HP cannot recover or reset your password if it is lost or forgotten.
HP strongly recommends creating a password reset disk to enable you to reset your password in case it is forgotten. If you do not have a password reset disk and can’t remember your password, you will be directed by HP support to perform a full recovery to original factory conditions and will lose any data that was not backed up to an external location.
Create a password reset disk
To complete these steps, you'll need removable media (a USB flash drive).
- Insert your removable media.
- Open User Accounts by clicking theStart button, clicking Control Panel, clicking User Accounts and Family Safety, and then clicking User Accounts.
- In the left pane, clickCreate a password reset disk, and then follow the instructions. Make sure you store the password reset disk in a safe place.
Reset your password using the password reset disk
If you enter the wrong password when you attempt to log on, Windows displays a message that the password is incorrect.
- Click OK to close the message.
- Click Reset password, and then insert your password reset disk or USB flash drive.
- Follow the steps in the Password Reset wizard to create a new password.
- Log on with the new password. If you forget your password again, you can use the same password reset disk. You don't need to make a new one.
For more options for recovering your local account password see
- How to Recover Your Forgotten Password (Windows 10)
- How to Recover Your Forgotten Password (Windows 😎
- How to Recover Your Forgotten Password (Windows 7)
- Microsoft policy about lost or forgotten passwords
Hope this helps, for any further queries reply to the post and feel free to join us again
**Click the White Thumbs Up Button on the right to say Thanks**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Thank You,
GBL84
I am not an HP Employee
11-26-2016 06:02 AM - edited 11-26-2016 06:03 AM
Please try - e9lo31f09w
3rd Character is Lower case L as in LIMA
4th is Lower case O as in OSCAR and not Zero
Hope this helps, for any further queries reply to the post and feel free to join us again
**Click the White Thumbs Up Button on the right to say Thanks**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Thank You,
GBL84
I am not an HP Employee
11-26-2016 06:15 AM
I hope you are referring to BIOS Password and not windows login ??
If yes then Please enter the incorrect password 3 times and reply to this post with an error code or the halt code, so I can reset the password for you
Thank You,
GBL84
I am not an HP Employee
11-26-2016 06:20 AM
Reset the Microsoft connected account password
HP recommends using a Microsoft connected account (MSA) to log in to Windows. With a Microsoft connected account you log into Windows using your email address and the password can be reset using a different device at any time. You do not need a Microsoft or Hotmail email address to set up a connected account. Any email address will work.
To reset your password for an MSA account follow these steps:
- Open an Internet browser and navigate to the Microsoft Reset your password Web page: https://account.live.com/password/reset.
- Select I forgot my password, and then click Reset your password.
- Follow the on-screen instructions to reset your password.
Reset a local user account password in Windows (all versions)
If you are using a local user account HP cannot recover or reset your password if it is lost or forgotten.
HP strongly recommends creating a password reset disk to enable you to reset your password in case it is forgotten. If you do not have a password reset disk and can’t remember your password, you will be directed by HP support to perform a full recovery to original factory conditions and will lose any data that was not backed up to an external location.
Create a password reset disk
To complete these steps, you'll need removable media (a USB flash drive).
- Insert your removable media.
- Open User Accounts by clicking theStart button, clicking Control Panel, clicking User Accounts and Family Safety, and then clicking User Accounts.
- In the left pane, clickCreate a password reset disk, and then follow the instructions. Make sure you store the password reset disk in a safe place.
Reset your password using the password reset disk
If you enter the wrong password when you attempt to log on, Windows displays a message that the password is incorrect.
- Click OK to close the message.
- Click Reset password, and then insert your password reset disk or USB flash drive.
- Follow the steps in the Password Reset wizard to create a new password.
- Log on with the new password. If you forget your password again, you can use the same password reset disk. You don't need to make a new one.
For more options for recovering your local account password see
- How to Recover Your Forgotten Password (Windows 10)
- How to Recover Your Forgotten Password (Windows 😎
- How to Recover Your Forgotten Password (Windows 7)
- Microsoft policy about lost or forgotten passwords
Hope this helps, for any further queries reply to the post and feel free to join us again
**Click the White Thumbs Up Button on the right to say Thanks**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Thank You,
GBL84
I am not an HP Employee
11-26-2016 06:28 AM
You are very Welcome !!
All the Best !! Thanks for being a member!
Hope this helps, for any further queries reply to the post and feel free to join us again
**Click the White Thumbs Up Button on the right to say Thanks**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Thank You,
GBL84
I am not an HP Employee
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