shutdown and dleep program

[Marco14]

hello,

after I upgraded to Windows 10, the laptop won't go to sleep or shutdown properly. The screen turns off, but the power LED stays on and the fan as well. If I chose sleep it won't wake up no matter what I try, and I'd have to perform a hard shutdown everytime.

Any solution for this problem?

Thanks.

[DavidPK]

Hi,

On some machines, the 11 series IMEI driver has been known to cause this sort of shutdown issue, so it may well be worth trying an earlier version.

You can use the following method to install an earlier version of the IMEI driver.

Download the IMEI driver on the link below and save it to your Downloads folder.

http://ftp.hp.com/pub/softpaq/sp66001-66500/sp66228.exe

Turn off your wireless card ( should be f12 ).

Open your Downloads folder and run the installer - it will warn you that this is an earlier version, but just continue.

When complete, restart the notebook.

If the machine now shuts down correctly, turn your wireless card back on and use the utility on the following link to prevent Windows 10 from automatically updating the IMEI driver again.

https://support.microsoft.com/en-gb/kb/3073930

Regards,

DP-K

[Marco14]

the prblem still happens

[DavidPK]

Hi,

Did the IMEI driver install Ok?

Has he issue always been present since upgrading to 10 or has it happened recently/after a particular event?

DP-K

[Marco14]

yes it is installed well 

this problem happened after upgrading

thanks you

[DavidPK · Accepted solution]

Hi,

In that case, try disabling Windows 10 hybrid boot - you can do this as follows.

Open Settings and select System.  Select Power and sleep, then click on Additional power settings - in the following window, click on 'Choose what the power button does' in the left hand pane.

In the subsequent window, first click on 'Change settings that are currently unavailable' ( near the top of the Window ) and then remove the checkmark from the box against 'Turn on fast start-up (recommended)'.  Click the Save Settings button, then close any open windows and shutdown the notebook by right click the Start Menu icon, select Command Prompt (Admin) and click ‘Yes’ to the uac prompt.

Type ( or copy and paste ) in the following command ( including spaces ) and hit enter.

shutdown /s /t 0

Start the notebook and let Windows fully load for a couple of minutes before checking if it will now shutdown correctly from the Start Menu.

If this has corrected the issue, it may be worth turning Fast Start-up back on – sometimes just deleting and re-creating the file will resolve the problem.

Regards,

DP-K

[Marco14]

thanks alot for your help ,

i want to tell you this information '' my notebook shutdown correctly when i use it little time ( lesss than 1 hour for example " but when i use it alot this problem happens , so now after doing the steps you told me i have to wait an hour to try if it work correctly or not . again thank you very much 

[DavidPK]

Hi,

You're welcome and let me know how you get on

Regards,

DP-K

[Marco14]

thanks alot for your help , it's working now very well

[DavidPK]

Hi,

You're welcome and good to hear

All the best,

DP-K