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Honor Student
Posts: 2
Member Since: ‎04-19-2017
Message 1 of 6 (114 Views)
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stream 11 reset

Product Name: Stream 11
Operating System: Microsoft Windows 10 (64-bit)

I need to carry out a factory reset on my Stream 11. I have manged to delete enough files to have 8.3GB space on the hard drive. 

 

However, the reset fails at 29/30% and I don't know why.  Any ideas?

 

I have tried to do the reset via F11 on reboot, from the ESC menu on reboot and from the Control Panel.

 

The machine runs ok after the reset is cancelled.

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Re: stream 11 reset


You're welcome.

Clean install is the safest and easiest way you can install Windows 10 in your laptop now
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Provost
Posts: 10,857
Member Since: ‎04-01-2014
Message 2 of 6 (100 Views)

Re: stream 11 reset

Hi,


Mostly because of frequent Microsoft Windows 10 UPGRADES, recovery partition gets corrupted and is rendered useless.

Here is when HP Recovery USB created using HP Recovery Manager just after initial setup of your laptop becomes useful.

Alternatively, you can clean install Windows 10 Home 64 bit using Microsoft windows media creation tool by creating UEFI bootable installation USB:
https://www.tenforums.com/tutorials/1950-clean-install-windows-10-a.html

Windows will be automatically activated after installation while connected to internet

Download additional drivers from your HP support page


Regards

Visruth
** I'm a Volunteer AND I don't work for HP **


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Student
Posts: 1
Member Since: ‎04-19-2017
Message 3 of 6 (89 Views)

Re: stream 11 reset

So basically if your laptop is failing to start up AND failing to reset you can't do anything and your laptop is completely useless?
Provost
Posts: 10,857
Member Since: ‎04-01-2014
Message 4 of 6 (86 Views)

Re: stream 11 reset


The suggestions given above would help you clean install Windows 10 Home. Otherwise you can order HP Recovery USB directly from HP technical support directly for your model.

This is not the official HP technical support

This is a peer-to-peer consumer support forum

HP maintains no official presence here

All the members helping others here are end users like you.
** I'm a Volunteer AND I don't work for HP **


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Honor Student
Posts: 2
Member Since: ‎04-19-2017
Message 5 of 6 (55 Views)

Re: stream 11 reset

Thanks Visruth,

 

I crossed my fingers and tried to build a back up USB, but that failed too. I'm now playing around with DISM. If this doesn't help I will try the link you shared.

 

It looks a little scary at the mo.

 

 

John

Provost
Posts: 10,857
Member Since: ‎04-01-2014
Message 6 of 6 (50 Views)

Re: stream 11 reset


You're welcome.

Clean install is the safest and easiest way you can install Windows 10 in your laptop now
** I'm a Volunteer AND I don't work for HP **


Click "THUMBS UP ICON" to say "Thank you"

Click "ACCEPT AS SOLUTION" and help others find this fix/answer quickly
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation