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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-05-2015 02:21 PM

HP Recommended
Product: HP Pavilion 17
Operating System: Microsoft Windows 8.1 (64-bit)

I have been having issues with my machine failing the HP auto diagnosis/repair utility.   I completed both the quick and extensive system tests and completely passed both.  My question is can I assume that it was windows 10 causing the issue or is there some hardware issues not covered by the extensive system test?

 

Tia

4 REPLIES 4

‎09-08-2015 10:08 AM

HP Recommended



Hi @fauxphox,

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!

I came across your post about the Notebook, and wanted to assist you! I have looked into your issue about your HP Pavilion 17 Notebook and issues with Windows 10 upgrade. Yes this could be true. If the testing passes then it is not the hardware and all else is software.

 

You could  try using the Windows Update Troubleshooting tool to fix any updates that have not come through for Windows 10.  Please restart the Notebook twice to make sure all update have been completed!


I hope this helps.

Thanks.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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‎04-18-2017 12:59 AM

HP Recommended
I have a hp stream 11 and it passes all the test but it only powers on and stays Booting up the hp screen?
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‎04-18-2017 01:02 AM

HP Recommended
It's a hp stream notebook pc 13
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‎04-18-2017 10:33 AM

HP Recommended

> I have a hp stream 11 and it passes all the test but it only powers on and stays Booting up the hp screen? 

 

Welcome to this forum.

 

Since your problem is only marginally related to the question to which you appended, you should have opened a new question.

 

Did you run the HP Diagnostics, to check that your disk-drive is not failing?

 

Turn the computer off.

Turn the computer on, and look for a message like "press <blah> to run HP hardware diagnostics".

Press that key.

Run the RAM and disk-drive tests.

 

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