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‎04-27-2016 12:05 AM

HP Recommended
Product: pavilion g4 1121tx
Operating System: Microsoft Windows 7 (64-bit)

you.PNG

my webcam in not working properly need some help

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-28-2016 06:15 AM

HP Recommended


Hi @baka_grv,
 

Thank you for visiting the HP Support Forums and Welcome.

 

I have looked into your issue about your HP Pavilion g4-1121tx Notebook and issues with the WebCam not working correctly. Here is a document on WebCam troubleshooting. 

 

If that does not help I would uninstall the Cyberlink and the MediaSmart software completely and reinstall the software.

 

The CyberLink YouCam Software should be installed.


Here is a link to the HP Support Assistant if you need it. Just download and run the application and it will help with the software and drivers on your system at the time of purchase.

 
Please let me know how this goes.

 

Please let me know if this resolves the issue by marking this post as Accept as Solution.

 

Thanks.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


I work on behalf of HP

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎04-28-2016 06:15 AM

HP Recommended


Hi @baka_grv,
 

Thank you for visiting the HP Support Forums and Welcome.

 

I have looked into your issue about your HP Pavilion g4-1121tx Notebook and issues with the WebCam not working correctly. Here is a document on WebCam troubleshooting. 

 

If that does not help I would uninstall the Cyberlink and the MediaSmart software completely and reinstall the software.

 

The CyberLink YouCam Software should be installed.


Here is a link to the HP Support Assistant if you need it. Just download and run the application and it will help with the software and drivers on your system at the time of purchase.

 
Please let me know how this goes.

 

Please let me know if this resolves the issue by marking this post as Accept as Solution.

 

Thanks.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


I work on behalf of HP
Was this reply helpful? Yes No

‎06-28-2018 08:37 AM

HP Recommended
Thanks for the solution
Was this reply helpful? Yes No
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