Post new question
Question
Reply
 
Highlighted
Student
Posts: 1
Member Since: ‎03-20-2017
Message 1 of 2 (85 Views)

windows 8.1 recovery media

Product Name: hp envy dv7
Operating System: Microsoft Windows 8.1 (64-bit)

My hard drive crashed in my laptop. I cannot boot up to make a copy of the recovery partition to get going again. Can I order a recovery disk from hp to put on a new hard drive?  Who do I talk to to get help with this problem? Thank you!

Reply
0
Provost
Posts: 34,072
Member Since: ‎11-12-2008
Message 2 of 2 (58 Views)

Re: windows 8.1 recovery media

 
Get your full Model number or Product number from the Service Tag attached to bottom of laptop (may be under battery)
 
 Once you have the info, use the button at top of this page titled "Support", then click "Software and Drivers" from the menu. On the next page enter your Model Number. After entering  click 'Find my product' button. On the next page be sure correct OS is selected-if not Edit to change.A list will populate with drivers/software. Recovery Media is usually the last entry in the list.

 

OR>>Contact HP

**Click Accept as Solution on a Reply that solves your issue to help others**
******Clicking the Thumbs-Up button is a way to say -Thanks!.******
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation