1) BASE SYSTEM DEVICE 2) PCI SERIAL PORT 3) PCI SIMPLE COMMUNICATIONS CONTROLLER (4741 Views)
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Honor Student
abbas21
Posts: 4
Registered: ‎04-13-2012
Message 1 of 11 (4,741 Views)

1) BASE SYSTEM DEVICE 2) PCI SERIAL PORT 3) PCI SIMPLE COMMUNICATIONS CONTROLLER

Dear Sir,

 

i am using HP Elitebook 6930p p/n # NL583UP  after windos 7 32 bit installing  below drivers are not found :-

 

1) Base System Device 

2) Pci Serial Port

3) Pci Simple Communications Controller

 

I have done online driver upgrade but its dosent work at all, and also try to find from hp website but failed.

Kindly let me know the solution of above matter.

 

Regards

 

Abbas Kader

 

 

 

Provost
Paul_Tikkanen
Posts: 36,103
Registered: ‎07-13-2010
Message 2 of 11 (4,737 Views)

Re: 1) BASE SYSTEM DEVICE 2) PCI SERIAL PORT 3) PCI SIMPLE COMMUNICATIONS CONTROLLER

Honor Student
abbas21
Posts: 4
Registered: ‎04-13-2012
Message 3 of 11 (4,734 Views)

Re: 1) BASE SYSTEM DEVICE 2) PCI SERIAL PORT 3) PCI SIMPLE COMMUNICATIONS CONTROLLER

Thanks paul,  Its works,   but let me know about  figureprint sensor,  where could i found this driver and how it can be use.

 

Awaiting for your reply

 

Regards

 

Abbas kader

Provost
Paul_Tikkanen
Posts: 36,103
Registered: ‎07-13-2010
Message 4 of 11 (4,727 Views)

Re: 1) BASE SYSTEM DEVICE 2) PCI SERIAL PORT 3) PCI SIMPLE COMMUNICATIONS CONTROLLER

You're very welcome, Abbas.

 

In order for the fingerprint sensor to work, you need both the driver and the software to configure it.

 

Below is the link to the fingerprint sensor driver:

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32...

 

Below is the link to the HP ProtectTools software you need to configure the fingerprint sensor.

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32...

 

I recommend you also read the ProtectTools security guide, which I have provided at the link below.

 

http://bizsupport1.austin.hp.com/bc/docs/support/SupportManual/c01825465/c01825465.pdf

 

Regards,

 

Paul

Honor Student
abbas21
Posts: 4
Registered: ‎04-13-2012
Message 5 of 11 (4,706 Views)

Re: 1) BASE SYSTEM DEVICE 2) PCI SERIAL PORT 3) PCI SIMPLE COMMUNICATIONS CONTROLLER

Dear Paul


Thanks for your assitant, i installed both of finger print device software and after running  Credential Manger , apply same method which shown in pdf file ,  first asking for windows password, which has been inserted but after that in credential manager showing "finger print : THERE IS NO FINGERPRINT DEVICE IN SYSTEM".
But

fingerprint device is there, but not configure i think correctly, 

can you help me in this case.

 

Else in device manager showing finger print device installed . and working properly.

 

 

please help me in this case

 

Regards


Abbas

 

 

Provost
Paul_Tikkanen
Posts: 36,103
Registered: ‎07-13-2010
Message 6 of 11 (4,700 Views)

Re: 1) BASE SYSTEM DEVICE 2) PCI SERIAL PORT 3) PCI SIMPLE COMMUNICATIONS CONTROLLER

Hi, Abbas:

 

I'm sorry you aren't able to get your fingerprint to register.

 

I do not use any security software on my PC's so unfortunately, I do not know how to troubleshoot any security issues.

 

I recommend you start a new post regarding your issue and you may also want to post your problem on the HP Business Support forum, since the 6930p is a business notebook.

 

http://h30499.www3.hp.com/t5/Notebook-HP-ProBook-Compaq-Slate/bd-p/bsc-274

 

Best Regards,

 

Paul

Honor Student
abbas21
Posts: 4
Registered: ‎04-13-2012
Message 7 of 11 (4,678 Views)

Re: 1) BASE SYSTEM DEVICE 2) PCI SERIAL PORT 3) PCI SIMPLE COMMUNICATIONS CONTROLLER

ok fine dear paul.  Thankyou so much for your help

 

Regards

 

Abbas Kader

Provost
Paul_Tikkanen
Posts: 36,103
Registered: ‎07-13-2010
Message 8 of 11 (4,677 Views)

Re: 1) BASE SYSTEM DEVICE 2) PCI SERIAL PORT 3) PCI SIMPLE COMMUNICATIONS CONTROLLER

You're very welcome, Abbas.

 

I hope that someone can help you get the fingerprint sensor to work.

 

Regards,

 

Paul

Student
gudnex
Posts: 1
Registered: ‎05-09-2013
Message 9 of 11 (3,420 Views)

Re: 1) BASE SYSTEM DEVICE 2) PCI SERIAL PORT 3) PCI SIMPLE COMMUNICATIONS CONTROLLER

how can i password my external usb port for hp630 model window 7 operating system

Regents Professor
Cloud_Strider
Posts: 5,568
Registered: ‎09-23-2010
Message 10 of 11 (3,334 Views)

Re: 1) BASE SYSTEM DEVICE 2) PCI SERIAL PORT 3) PCI SIMPLE COMMUNICATIONS CONTROLLER

You may want to try the business support forums found here.

http://h30499.www3.hp.com/t5/Notebook-HP-ProBook-EliteBook/bd-p/bsc-274

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