12-21-2013 06:47 AM
To the Board of Management & all HP End-Users
I bought a brand new HP Pavilion g6-1352st Notebook PC from your dealer in Turkey. Just 2 months after purchase, some of the certain keys on the left side on the keyboard (the keys: !, é, q, a, z) astonishingly stopped functioning/typing and the cooling fan stopped running.
So, I made a good search through internet and realized that this problem is not a specific one only with my HP Laptop, but it is a general issue, which must be compensated by yourselves being the manufacturer by either supplying a free replacement of keyboard set or an update of the driver of the keyboard depending on the exact reason which is naturally known by yourselves.
However, I should add that, as you surely know, there are numerous HP Laptop users WHO are unreasonably suffer just because of this issue and cannot find any exact solution though they are desperately looking for the solution for months.
Then, I contacted with your Turkish technical service in Istanbul city and forwarded my Laptop for their assistance under the guarantee protection. Few days later, they sent me an astounding e-mail stating that they could replace the cooling fan under the guarantee protection but the problem of the keys is due to a possible spill of liquid over the keyboard and therefore it cannot be fixed through the guarantee and therefore I had to pay a certain amount which was around USD250, an amount which is just half of the brand new Laptop value.
Well, this is a practical lie and hype which certainly damage your fame… This is just a sneaky approach of them just to acquire extra money utilizing such inevitable cases and despairing HP users.
Because, their description is against the technical truth as ‘the Laptop Keyboard is produced in a way to be resistant to the liquid by having dome shaped preservative & protective dome silicones under each key on the keyboard.’ Besides, we all naturally and logically deduce the truth that only some keys, which are diagonally located in a straight sloping line, can never be individually effected by any case of possible liquid spill.
Eventually, I authorized them to fix the problem of the cooling fan only. So, they sent me an e-mail undertaking to authorize them to format the hard disk. I confirmed thinking/expecting them to format only partition ‘C’.
But, unfortunately, the nerve breaking truth was there in very front of me when I received my Loptop back after your Turkish Technical Service in Istanbul…. The fan was in function, but my partition ‘D’ in the hard disk, where my all personal folders & files were in, had been formatted, too. After their such unthoughtful action, they absolutely deserve a huge volume denigration with the heaviest disparaging & abusive words ever available in all world countries’ languages…. Because, they had to certainly have warned me out about their possible formatting all the partitions in the hard drive.
Well, Of course, I am not blaming only your Technical Service. But, certainly blame and accuse you who is the manufacturer of HP products. Because, primarily, it is obvious that you distribute defunct Laptops to the markets and therefore you subsequently cause your product user suffer unnecessarily. Secondarily, you absolutely know this nerve breaking issue, at least through the complaints by your end-users reaching to yourselves by e-mails, issue through. But, unfortunately, you have not paid a respected attention to produce a satisfactory certain & functional solution which will prevent your end-users having such an ongoing crazy issue.
I hope you will save some time to deliver a rooted solution to me and your other downtroddenend-buyers.
Anticipating your prompt attention and logical response, I remain.
C.Seref, from Turkey
Your End-User of HP Pavilion g6-1352st Notebook PC
12-21-2013 06:53 AM
I'm sorry but this is a peer-to-peer community of HP customers, and not a venue to contact HP directly. Most of the users here are consumers like yourself who are offering solutions because they like to help others, and any HP employees you see are here on their own capacity and not representing the company.
If you have additional or direct feedback for HP about their products or services, or questions about repair, you can use the link below for contact information.
If you have other questions and concerns about using the forum, please feel free to send me a private message.
KittyK - HP Support Forums Moderator
Clicking the "Kudos star" to the left is a great way to say thanks!
When your problem has been solved, accept the solution by clicking the "Accept as Solution" button to help other members in the future!
Rules of Participation
12-21-2013 07:25 AM
- DO NOT DEVIATE THE SUBJECT.
- DO NOT TRY TO COVER THE TRUTH ABOUT HP DEFUNCT HP KEYBOARD WHICH SHOULD PROPERLY BE KNOWN BY ALL OF YOUR END-USERS.
I KNOW WHAT I DO.. I KNOW WHY I AM HERE...
I DO NOT NEED YOUR WRONG ADVICE..
WE ARE NOT YOUR SHEEP TO OBEY YOUR MISCHIEVIOUS LEADERSHIP.
I HAVE NOT WRITTEN A POST HERE TO BE A SOLUTION OR TO FIND A SOLUTION.
BECAUSE, THERE IS NO SOLUTION ABOUT YOUR DEFUNCT KEYBOARD.
THEREFORE, I EXPECT YOU TO APPROACH TO THE SUBJECT AS A RELIABLE COMPANY REPRESENTATIVE WHO BEARS TRUE INTENTION TO HELP.. just send/disclose us one of your functional e-mail address through which we can send the problem to your right people who is in the right position to produce a functional certain solution.
AND, JUST LET THE OTHER ALL END-USERS BE ENLIGHTENED AND BE PREVENTED KEEPING JUST WRITINGS SOME POSTS BY THE HOPE OF FINDING A SOLUTION WHICH IS NOT PROVIDED BY HP YET!
It is our common problem about Your Defunct Product that we can not find any solution for.....
12-21-2013 10:05 AM
Please, stop preventing me ! I am just a downtrodden HP product end-user.
I kindly request you to properly notice that I still keep my corresponding ethic within the frame of a formal corresponding with clean words despite the nerve breaking HP faulty product for which no solution is supplied by HP until now despite my requests since last 12 months.
Despite my kind request, in case you keep sending me your unrelated, illogical and nonsensical e-mails, you yourselves will have been regarded as having me induced to start responding you with much more denigrating theme embedded with disparaging abusive words.
Repeating! I NEED a solution from HP against HP Faulty Keyboard, on HP laptop which I have bought, for which HP did not issue a solution to me since last 12 months.
Instead of keeping sending me nonsense, illogical autonomously repeated e-mil messages, DO just try to supply me with a solution!
Shortly, stop responding me with a treacherous approach!
And, DO supply me with a solution for the 'HP Faulty Keyboard'!