11-01-2012 11:22 AM
I Own HP ENVY 4-1046tx Ultrabook
Last time i forced shutdown the laptop (because it got hanged!)
and after that i got this error
safe mode is not work
and last know good configration disnt have any effect.
sugguest a way out of this....!!!!!
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Re: Blue screen error - c000021a Fatal system error
11-16-2012 06:23 AM
Solved.... Solved.... n solved
by some mean (confidencial way) i have installed window in it...!
Thnxx for help and suggestion.
11-01-2012 08:12 PM - edited 11-01-2012 08:37 PM
Something got scrambled in the file system on the hard shutdown.
Can you load Windows recovery environment using F8 > Repair my computer
If recovery environment will load, cancel any repair it tries to do automatically, then choose the command prompt tool.
Once cmd window opens type:
chkdsk /r D:
D: is actually C: drive when you are in recovery environment using the command prompt on a factory configured HP notebook with one hard drive and 4 partitions.
be sure to include the 2 spaces.
Hit enter key and let it run, do not interrupt it, it may take a long time to complete depending on the size of the hard drive.
when it completes close cmd window and hit the restart button.
See if it will start up now.
If you want to be sure you are running chkdsk on the proper partition, you can use these commands when the cmd window opens.
it will list the partitions and associated drive letters on the hard drive, make note of the largest drive letter , this will be the partition you want to run chkdsk on.
(exits diskpart, important you do this)
then run the chkdsk /r command.
11-01-2012 11:44 PM
list volume command showed
Clear from above that mine F (os) drive is maximum so i applied
chkdsk /r F:
but same blue screen appears
so i also applied chkdsk /r D:
but not worthy again.
so what should i do now...!??
11-02-2012 11:09 AM
Now run a offline System File Checker, read carefully.
run it using F: your OS drive.
11-02-2012 11:52 PM
When i run sfc /scannow
"There is a system repair pending which requires reboot to complete. Restart Windows and run sfc again."
for this i tried
sfc /SCANNOW /OFFBOOTDIR=c:\ /OFFWINDIR=f:\Windows
but it showed
after exit restarted the laptop but the asme blue screen appears...
any other suggestion.
11-03-2012 08:57 AM - edited 11-03-2012 08:59 AM
This is usually due to malware infection that has changed some critical system settings.
Make this boot CD on another Windows PC, and do an offline scan, see if it finds anything and let it remove it.
choose the bit version for the system being scanned, not the system you make the disc on.
After this see if it will boot into windows.
11-04-2012 10:08 AM
I cannot see your image yet, it has not been approved.
Enter the bios and run the hard drive and memeory diagnostics, see if it returns any errors or messages.
- Performing an HP System Recovery (Windows 8)
- Performing an HP system recovery (Windows 7)
- Troubleshooting HP System Recovery Problems (Windows 8)
- Read this before ordering your Recovery Discs! (US and Canada Only)
- Using Recovery Manager to Restore Software and Drivers (Windows 8)
- Using Recovery Manager to Restore Software and Drivers (Windows 7)