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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-09-2014 12:47 PM

HP Recommended

Dear Concern,

 

I have HP Pavilion G6 2301ax Model. I have just upgraded my windows 8 to windows 8.1 from the store.

 

After upgradation, the bluetooth software is not working.

 

Please solve my problem, Hurry.........

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-20-2014 07:40 AM

HP Recommended

It appears that you turned on metered connection.

Sorry because of different timezone I might not be able to help/reply you right away.IF that happens I deeply apologize!
**Click the White thumb if you like the answer.**
**Please mark Accept As Solution if it solves your problem and only solves your problem, if you have any more questions please ask, this also helps others to solve related issues.**
Feel yourself like home here, we are all happy to help, if you have an question reply or start a topic or pm me or an expert.

View solution in original post

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14 REPLIES 14

‎04-09-2014 08:20 PM

HP Recommended

@ADI_RAJ 

 

Please try the bluetooth drivers from the following weblink:

http://ftp.hp.com/pub/softpaq/sp64501-65000/sp64949.exe

 

If the issue persists, please follow these steps:
1. In the search option of Charms Bar type devmgmt.msc. Select the resulted file in the left pane. This opens Device Manager.
2. Unknown devices would be listed as such and marked out with a yellow question mark.
3. Select the unknown device or other device for which you need drivers and right click to access Properties.
4. In the Properties window click on Details tab and select Device Instance Id  or Hardware ID from the drop down.
5. An alphanumeric string like this PCI\VEN_1217&DEV_7130&SUBSYS_012F1025&REV_01\4&6B16D5B&0&33F0 is the identification marker for the device.
6. Please provide this number so that we can suggest the appropriate driver.

 

I am an HP employee.

Regards,
Vidya

Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.

***Click on "Thumbs up" button to the bottom right side of my post to say thanks!***
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‎04-11-2014 06:08 AM

HP Recommended

Vidya,

After instaling this link

http://ftp.hp.com/pub/softpaq/sp64501-65000/sp64949.exe

 Bluetooth is not pair any others. When tri to configar seen setup incomplete of a metered connection.

 

 

Device Instance Id:-

PCI\VEN_10EC&DEV_5229&SUBSYS_184A103C&REV_01\4&3A4E893B&0&00A8

 

So, please help me for this matter.

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‎04-20-2014 06:53 AM

HP Recommended
@ALL Yeh problem solve nahi hoga kya?
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‎04-20-2014 07:40 AM

HP Recommended

It appears that you turned on metered connection.

Sorry because of different timezone I might not be able to help/reply you right away.IF that happens I deeply apologize!
**Click the White thumb if you like the answer.**
**Please mark Accept As Solution if it solves your problem and only solves your problem, if you have any more questions please ask, this also helps others to solve related issues.**
Feel yourself like home here, we are all happy to help, if you have an question reply or start a topic or pm me or an expert.
Was this reply helpful? Yes No

‎04-20-2014 07:51 AM

HP Recommended
@DerekQ
How i turned on metered connection.
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‎04-20-2014 08:00 AM

HP Recommended

Wait... did you get it fixed yet?

Sorry because of different timezone I might not be able to help/reply you right away.IF that happens I deeply apologize!
**Click the White thumb if you like the answer.**
**Please mark Accept As Solution if it solves your problem and only solves your problem, if you have any more questions please ask, this also helps others to solve related issues.**
Feel yourself like home here, we are all happy to help, if you have an question reply or start a topic or pm me or an expert.
Was this reply helpful? Yes No

‎04-20-2014 08:09 AM

HP Recommended
Not.
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‎04-20-2014 08:11 AM

HP Recommended

.....

Sorry because of different timezone I might not be able to help/reply you right away.IF that happens I deeply apologize!
**Click the White thumb if you like the answer.**
**Please mark Accept As Solution if it solves your problem and only solves your problem, if you have any more questions please ask, this also helps others to solve related issues.**
Feel yourself like home here, we are all happy to help, if you have an question reply or start a topic or pm me or an expert.
Was this reply helpful? Yes No

‎04-20-2014 08:19 AM

HP Recommended
@DerekQ
What do you want to say. I don't undustand. Please clear tell me.
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