Question
Reply
 
Top Student
Guido_CH
Posts: 6
Member Since: ‎12-05-2013
Message 21 of 26 (3,271 Views)

Re: Bluetooth problems and Windows 8.1

Hi Cya, Thank you very much for you input! Bluetooth is now perfectly working under Windows 8.1! After removal of Microsoft update (KB2887595) I installed the latest Mediatek Bluetooth driver for the Ralink BT adaptor.  Download aveilable on HP's Envy 15 TS j080ez page. Attention Installation takes quite long and a small glitch appeared towards the end. I closed this error window by clicking ok and the installation continued smoothly without BSOD. :-)

Greetings, Guido Baumgartner

Student
angora2947
Posts: 1
Member Since: ‎12-18-2013
Message 22 of 26 (3,261 Views)

Re: Bluetooth problems and Windows 8.1

PCI\VEN_1814&DEV_3298&SUBSYS_18EC103C&REV_00\4&34D12257&0&01E0

 

esto es lo que me aparece en el controlador y dispositivo desconocido

 

sucedio el error SYSTEM_THREAD_EXCEPTION_NOT_HANDLED al instalr el controlador sugerido por hp en su web

 

Gracias por su atención y segura respuesta

 

Saludos

 

 

Honor Student
supermario95
Posts: 2
Member Since: ‎03-16-2014
Message 23 of 26 (1,980 Views)

Re: Bluetooth problems and Windows 8.1

try http://http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&softwareitem=ob-127669-1

 

Then go to SWSETUP in THIS COMPUTER/MY COMPUTER find the sp 64949 folder and click the .msi link to install.

 

This worked for my HP ENVY M6 - WINDOWS 8.1.

Intern
StElmoQn
Posts: 25
Member Since: ‎03-10-2009
Message 24 of 26 (1,854 Views)

Re: Bluetooth problems and Windows 8.1

Vidya,

 

I had to replace my wifi card in my 3 month old Envy 17t-j000 quad and have run into many issues, but primarily it is that wifi works but bluetooth did not, which led me to believe it is a driver issue.  I had previously tried downloading the most recent drivers directly from Intel to no avail.  I had an online Tech Support session and that tech got into the services.msc Bluetooth Support Services Log On screen and changed the settings before he decided he couldn't fix the problem.  I have supposedly been escalated to a Tech Support Case Manager, but have yet to hear from anyone in over 36 hours.

 

I just ran the string you suggested to come up with the Hardware ID of my card (Intel 7260AC) and it is USB\VID_8087&PID_07DC&REV_0001.  Can you suggest how I should proceed?

 

I am BEYOND frustrated with HP at this point!

Intern
Makachaka
Posts: 40
Member Since: ‎11-20-2013
Message 25 of 26 (1,617 Views)

Re: Bluetooth problems and Windows 8.1

There are unusual Bluetooth problem in windows 8.1. In Windows 8.1 my Bluetooth mouse, keyboard and headphones were already paired but not able to connect. 

 

Solved: Bluetooth Device Not Working In Windows 8.1: http://www.wiknix.com/solved-bluetooth-device-not-working-in-windows-8-1/

Student
mecanica
Posts: 1
Member Since: ‎06-08-2014
Message 26 of 26 (1,074 Views)

Re: Bluetooth problems and Windows 8.1

i have take a problem with install my bluetooth in windows 8.1

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation