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TK25
Posts: 1
Member Since: ‎04-01-2014
Message 1 of 2 (113 Views)

Brand New HP Envy Notebook and Bluetooth will not turn on after running updates today

I have a brand new ENVY notebook with an HP bluetooth mouse.  It stopped working today and I tried to turn bluetooth on but I am unable to move the toggle switch or connect the mouse.  I noticed HP ran updates today. 

 

How do I turn bluetooth back on?

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SuperMario1
Posts: 5,085
Member Since: ‎09-05-2013
Message 2 of 2 (86 Views)

Re: Brand New HP Envy Notebook and Bluetooth will not turn on after running updates today

Hello TK25,

 

Welcome to the HP Forums! I hope you enjoy your stay!

 

I understand that your notebook and Bluetooth mouse are no longer working together. I will do my best to help you out! First, I require the following information:

 

1. The computer's model number. If you require assistance locating this information, please reference this website: Guide to finding your product number

 

2. The computer's operating system. If you require assistance locating this information, please reference this website to determine your Windows operating system.

 

3. Have you installed any new hardware on this computer, before the issue appeared?

 

4. Have you installed any new software or drivers on this computer, before the issue appeared?

 

Thanks for choosing the HP Forums. Have a great day!

 

Mario

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Super Mario 1
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