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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-01-2015 12:35 PM

HP Recommended

Try this method  onwindows 10.

1-Type troubleshoothing on taskbar search area

2-Expand view all

3- select hardware and devices  and follow the instruction

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‎09-01-2015 12:48 PM

HP Recommended

I'm sorry.  I ended up finding out what my issue was and forgot to reply here.  Turns out I was using TeamViewer and had the monitor driver installed to use the "Black Screen" feature and that ended up disabling the normal drivers and prevented me from changing the brightness settings and had it set to maximum

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‎09-06-2015 02:02 AM

HP Recommended

Thank You So Much..!

 

It really worked. The problem was non generic monitor was disabled, hence enabling will help us to change the brightness using function keys. 

 

Senthil.

Regards,
Senthil.
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‎10-01-2015 05:32 PM

HP Recommended

Hi Everyone,

Solution is as follows.

Right Click on Windows logo and select Device Manager

Under Device Manager, select MONITOR, and click on PnP Monitor. Uninstall and delete the drivers.

At the top of the device manager, click the button that scans for hardware changes.

Problem Solved

Regards

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‎10-13-2015 03:31 PM

HP Recommended

Thanks arssanket.  That worked perfectly.  I opened device manager and had 2 entries for "Generic PnP Monitor" (since I had two screens).  I uninstalled both of them, then scanned for hardware changes, and the screen brightness was instantly fixed and the brightness function buttons respond correctly again.

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‎10-24-2015 09:46 AM

HP Recommended

arssanket thank you for this fast and quick fix tip, it worked.

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‎11-27-2015 09:56 PM - last edited on ‎11-28-2015 02:08 PM by Retired

HP Recommended

Hi @Paul_Tikkanen

 

The graphics link you provided in solution is not working.

 

please help

 

Graphics:  Install and reboot.

 

https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24392

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‎11-28-2015 03:01 PM

HP Recommended

Hi, @mahi1307 :

 

I would say that the Intel site is not working because I can't get to any of the drivers.

 

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