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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-24-2014 10:01 AM

HP Recommended

I'm being prompted by my device manager The drivers for this device are not installed. (Code 28)

There is no driver selected for the device information set or element.


I tried automatically updating but still failed.

 

I'm not sure of the type of my HP laptop. I just know that it is a HP G6. Tried autodetecting in your site but still it failed.

 

The device instance for this is:

 

PCI\VEN_10EC&DEV_5229&SUBSYS_183E103C&REV_01\4&231B57DB&0&00E2

2nd prob. My usb 3.0 is not working i tried installing a driver from a similar g6 laptop but it doesnt seem to work.


USB 2.0 speeds and when i attach a HDD with a USB 3.0 port it states that it could go faster...

 

Please help!

 

Regards,

 

 

4 REPLIES 4

‎02-24-2014 10:05 AM

HP Recommended

BTW, I'm using a 64-bit windows 7,

 

and i also plan on upgrading to windows 8.1

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‎02-24-2014 10:30 AM

HP Recommended

When requesting assistance, please provide the complete model name and/or product number of the HP computer in question. HP/Compaq makes thousands of models of computers. Without this information it may be difficult or impossible to assist you in resolving your issue.

 

The above requested information can be found on the bottom of your computer, inside the battery compartment or on the startup BIOS screen. Please DO NOT include your serial number. Please enter the model/product information into HP's Online Consumer Support page and post it here for our review.

 

hp label.png

 

PCI\VEN_10EC&DEV_5229&SUBSYS_183E103C&REV_01\4&231B57DB&0&00E2 = Realtek PCIE CardReader

 

The USB 3.0 ports and the Realtek CardReader most likely need drivers... Please provide the above requested information.

 

If you have any further questions, please don't hesitate to ask.

 

Please click the White KUDOS "Thumbs Up" to show your appreciation

Frank

***** Please click the "White Kudos" Thumbs Up to say THANKS for helping *****
***** Please click the "Accept As Solution" on my post, if my help solved your issue *****
***** This is a user supported forum. I am a volunteer and I don't work for HP *****

HP a1632x - Windows 7, 4GB RAM, AMD Radeon HD 6450
HP p6130y - Windows 7, 8GB RAM, AMD Radeon HD 6450
HP p6320y - Windows 7, 8GB RAM, NVIDIA GT 240
HP p7-1026 - Windows 7, 6GB RAM, AMD Radeon HD 6450
HP p6787c - Windows 7, 8GB RAM, NVIDIA GT 240
HP ENVY x360 m6-w103dx - Windows 10, 8GB RAM, Intel HD 520
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‎02-24-2014 11:04 AM

HP Recommended

The model is  HP G6-2115SX

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‎02-24-2014 11:26 AM

HP Recommended

Please try to install the Intel USB 3.0 Host Controller Driver and Realtek Card Reader Driver to resolve your issues. You may need to completely uninstall these existing drivers before installing the new ones.

 

If you have any further questions, please don't hesitate to ask.

 

Please click the White KUDOS "Thumbs Up" to show your appreciation

Frank

***** Please click the "White Kudos" Thumbs Up to say THANKS for helping *****
***** Please click the "Accept As Solution" on my post, if my help solved your issue *****
***** This is a user supported forum. I am a volunteer and I don't work for HP *****

HP a1632x - Windows 7, 4GB RAM, AMD Radeon HD 6450
HP p6130y - Windows 7, 8GB RAM, AMD Radeon HD 6450
HP p6320y - Windows 7, 8GB RAM, NVIDIA GT 240
HP p7-1026 - Windows 7, 6GB RAM, AMD Radeon HD 6450
HP p6787c - Windows 7, 8GB RAM, NVIDIA GT 240
HP ENVY x360 m6-w103dx - Windows 10, 8GB RAM, Intel HD 520
Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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