05-17-2011 07:38 AM
Less than a year old HP laptop running 64-bit Windows 7. All was well until yesterday.
There was an automatic Windows update, and the machine went into an endless loop:
"Preparing to configure Windows - Do not shut down your computer" followed by "Configuring Windows - xx percent complete" followed by "Shutting down" followed by "Starting Windows" followed by "Preparing to configure..."
It did this endlessly.
We forced shutdown by holding down the power button during one of the "shutting down" segments. Rebooted and got the same thing. Tried a hard re-set, removing the battery and all; same thing. Went through various diagnostics at boot, all were fine; but got same result.
But we never get to Windows actually launching.
What can I do to get out of this loop?
06-18-2011 08:03 PM
me too~ what is going on? same exact problem, by new laptop worked great until last nite. i noticed there was a windows update this wk and not sure if that did it or what how can i get out of this endless loop??
06-18-2011 08:38 PM - edited 09-17-2012 12:54 PM
After installing updates from Windows Update, you may get into a Reboot loop where you machines gets to “configuring updates" then freezes fails or reboots.
1a. Boot from the Windows System Repair Disc and choose the repair option in the lower left hand corner, choose System Restore, and select a Restore Point predating the attempted installation of the updates.
1b. If you don't have the DVD and Vista/W7 came preinstalled on the machine, use F8 at the bios splash screen to get the Windows Advanced Screen, choose "Repair Your Computer" from the list, let Windows RE load then do a Windows System Restore.
2. If restore fails, load the recovery environment "command prompt" enter
Hit enter key
exit recovery environment and restart the pc, you may get configuring updates message again but be patient, the desktop should load. Create a manual restore point and Turn off Automatic updates until you can figure out which update caused the problem..
- Performing an HP System Recovery (Windows 8)
- Performing an HP system recovery (Windows 7)
- Troubleshooting HP System Recovery Problems (Windows 8)
- Read this before ordering your Recovery Discs! (US and Canada Only)
- Using Recovery Manager to Restore Software and Drivers (Windows 8)
- Using Recovery Manager to Restore Software and Drivers (Windows 7)