11-18-2013 06:19 AM
HP ENVY TouchSmart 15-j024ea Notebook
I have updated all drivers (although the automated scanner tool on the HP support site says it is not working for the last 72 hours) and have tried clearing the store cache, running a scan tool as suggested on a MS forum and I am still unable to upgrade to 8.1. This is particularly annoying as this is a brand new laptop and I am unable to find any assistance on the issue, short of calling HP. That is my next step but I hoped that someone on this forum would be able to assist?
Thanks in advance
11-20-2013 09:44 AM
I purchased a HP Pavillion 15 n012tx laptop last week and had the same error 7-8 times.. Was getting stuck at 89% in "Getting Devices Ready" stage.. Finally managed to install 8.1..
1) Install all Windows Updates(even the optional ones)
2) Run the Windows 8.1 Upgrade Assistant.. Then uninstall all programs it states as incompatible.. (For Norton, use the Norton Cleaner after uninstalling just to make sure)
3) Update all your drivers from the HP website..
In my case the problem lay with the Ralink WiFi and Bluetooth chip, uninstalling, disabling or updating the drivers didn't help..
And the HP system doesn't let you disable it from the BIOS..
So I manually opened the chip from underneath the laptop and disconnected it and took it out..
Then tried.. Worked like a charm..
Only one problem my Bluetooth doesn't work in Windows 8.1, thankfully the Wi-Fi works though.. If I install the bluetooth drivers, Windows 8.1 refuses to start up after restart .. My sole hope is that maybe Ralink will release a driver that would support Windows 8.1.. Else it's a choice between having my bluetooth and Windows 8.. Or Windows 8.1 and no bluetooth..
And do not bother contacting HP Support, the guy I spoke with simply said, "Sir, Windows 8.1 will not run on laptop!"
When I asked him the reason, he said, "My system says so!"
11-22-2013 12:56 PM
Here is a link to a thread written by Dunidar.
He explains how "When it comes to upgrading to Windows 8, Microsoft recommends that you download and run the Windows 8 Upgrade Assistant to check if your PC meets the system requirements for Windows 8. The Windows 8.1 system requirements are nearly the same as the Windows 8. If your PC can run Windows 8, in most cases you can get the free update to Windows 8.1. Upgrade Assistant will also check program and device compatibility, and provide a free compatibility report."
I hope this helps.
11-22-2013 01:41 PM
Okay, let's try disabling all start up items except Microsoft items, restart the computer and then try again to update.
Open Task Manager and and disable all Start-up items that are not Microsoft.
This Document may help > Using Microsoft System Configuration (Windows 8) Startup Tab.
Let me know if this does the trick.
11-25-2013 10:00 AM
I hope you had a good weekend. I will need to get a bit more information concerning your Ralink adapter to be able to provide a more specific answer to your question. Could you post which Ralink adapter you have? There should be a model number as well such as Ralink 5360 or something along those lines. I can try to find you a functioning driver specific to your adapter with this information.
Again thank you for bringing your question to the HP Forums we are happy to help where we can. Have a great day!
11-28-2013 08:51 AM
I have a 15 day old HP Pavilion 15-n012tx Notebook which I manually upgraded to Windows 8.1 64 bit after disabling and uninstalling the Ralink Bluetooth PCIe Adapter / Ralink Bluetooth 4.0 Adapter.The Bluetooth driver on the HP site makes my laptop crash on startup if installed.