Getting Serial Number Not Found message at boot. When I go into the BIOS, no serial number is shown (11153 Views)
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erico
Posts: 24,762
Member Since: ‎01-07-2009
Message 11 of 48 (7,451 Views)

Re: Getting Serial Number Not Found message at boot. When I go into the BIOS, no serial number is s


garymingee wrote:

Your an HP employee like I'm the President of the United States.  


 He is indeed an HP employee.  I met him in San Francisco a couple of months ago at the HP Social Summit. He is a notebook wizard.  





Help others seeking a solution by clicking on the "Accept As Solution" button if my suggestion resolves the issue you were having
****I am a volunteer, I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

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rf10020
Posts: 2
Member Since: ‎01-06-2010
Message 12 of 48 (7,352 Views)

Re: Getting Serial Number Not Found message at boot. When I go into the BIOS, no serial number is s

May I ask how this was resolved.?  I'm having the same problem. Keep getting a message that

my windows 7 software is not geniune.  Also "No serial number printed on top left hand corner.. Product key

not readable on bottom of laptop

 

TIA

Ron

Honor Student
fred_dot_u
Posts: 4
Member Since: ‎10-01-2012
Message 13 of 48 (7,135 Views)

Re: Getting Serial Number Not Found message at boot. When I go into the BIOS, no serial number is s

hello HP, I'm working on a client's computer with this same problem. To the best of my knowledge, no service has been performed on this machine. The client attempted to perform a system recovery which failed. My attempts to do the same have also failed. The OS appears to install properly until nearly the last step at which point a message indicating an incomplete recovery has occurred.

 

The laptop boots with the Serial Number Not Found message. The BIOS displays all zeroes in the information section. I have a clear label with serial number, product number, windows 7 activation key. From my research, it appears that some recent HP utility has wiped the serial number. This particular product is about 6 months out of warranty, but I feel a repair should be forthcoming, at no charge, considering the purported source of the problem.

 

I've noted that a previous user has posted the serial number and other information to the forum. Is this recommended? Please advise.

 

thanks

 

fred

Student
angelo170854
Posts: 1
Member Since: ‎10-03-2012
Message 14 of 48 (7,118 Views)

Re: Getting Serial Number Not Found message at boot. When I go into the BIOS, no serial number is s

serial number not found 

notebook is g61.420sl

Student
CarlosSilva
Posts: 1
Member Since: ‎10-08-2012
Message 15 of 48 (7,084 Views)

Re: Getting Serial Number Not Found message at boot. When I go into the BIOS, no serial number is s

Hi:

Same problem here!
Two days ago the same validation error appeared and yesterday i noticed the no serial number in the up left  corner when starting.

 

I can see the serial number, product number, windows key etc,etc in the bottom of the laptop.

 

It's a HP G61 - 400SP

 

What can I do?

 

Thank you in advance!

Honor Student
fred_dot_u
Posts: 4
Member Since: ‎10-01-2012
Message 16 of 48 (7,081 Views)

Re: Getting Serial Number Not Found message at boot. When I go into the BIOS, no serial number is s

According to the phone support tech people, it's a mainboard failure and if it's not under warranty, repair is more than three hundred american dollars. Seems kind of peculiar that this type of failure is suddenly striking many computers, but HP won't cover it as a design/update/firmware failure, or provide a user-level solution. HP is off my recommended vendor list unless this gets resolved in short order.

Honor Student
rf10020
Posts: 2
Member Since: ‎01-06-2010
Message 17 of 48 (7,071 Views)

Re: Getting Serial Number Not Found message at boot. When I go into the BIOS, no serial number is s

Is anyone able to confirm it is a problem with the mainboard

Honor Student
sailornemo
Posts: 4
Member Since: ‎11-29-2012
Message 18 of 48 (6,834 Views)

Re: Getting Serial Number Not Found message at boot. When I go into the BIOS, no serial number is s

I got that message on Booting
Serial Number Not found

my laptop is
Compaq Presario CQ61-360EV

Serial C NF94188NC
Product VJ375EA#ABV
Model CQ-360EV


waiting for ur help
Honor Student
watsondeng
Posts: 2
Member Since: ‎12-12-2012
Message 19 of 48 (6,746 Views)

Re: Getting Serial Number Not Found message at boot. When I go into the BIOS, no serial number is s

[ Edited ]

Hi, i have same problem. Can you please help me???

 

s/n[Personal Information Removed]

p/n VW504PA#ABG

 

thanks a lot in advance

Honor Student
fred_dot_u
Posts: 4
Member Since: ‎10-01-2012
Message 20 of 48 (6,741 Views)

Re: Getting Serial Number Not Found message at boot. When I go into the BIOS, no serial number is s

HP telephone tech support says the mainboard is the problem and cannot be repaired by the user. They wanted more than three hundred dollars for the replacement. The computer is now a doorstop.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation