05-25-2012 01:04 PM
Your an HP employee like I'm the President of the United States.
He is indeed an HP employee. I met him in San Francisco a couple of months ago at the HP Social Summit. He is a notebook wizard.
Help others seeking a solution by clicking on the "Accept As Solution" button if my suggestion resolves the issue you were having
****I am a volunteer, I don't work for HP****
Microsoft MVP - Microsoft Windows Expert - Consumer
07-09-2012 04:51 PM
May I ask how this was resolved.? I'm having the same problem. Keep getting a message that
my windows 7 software is not geniune. Also "No serial number printed on top left hand corner.. Product key
not readable on bottom of laptop
10-01-2012 05:31 PM
hello HP, I'm working on a client's computer with this same problem. To the best of my knowledge, no service has been performed on this machine. The client attempted to perform a system recovery which failed. My attempts to do the same have also failed. The OS appears to install properly until nearly the last step at which point a message indicating an incomplete recovery has occurred.
The laptop boots with the Serial Number Not Found message. The BIOS displays all zeroes in the information section. I have a clear label with serial number, product number, windows 7 activation key. From my research, it appears that some recent HP utility has wiped the serial number. This particular product is about 6 months out of warranty, but I feel a repair should be forthcoming, at no charge, considering the purported source of the problem.
I've noted that a previous user has posted the serial number and other information to the forum. Is this recommended? Please advise.
10-08-2012 12:11 PM
Same problem here!
Two days ago the same validation error appeared and yesterday i noticed the no serial number in the up left corner when starting.
I can see the serial number, product number, windows key etc,etc in the bottom of the laptop.
It's a HP G61 - 400SP
What can I do?
Thank you in advance!
10-08-2012 12:14 PM
According to the phone support tech people, it's a mainboard failure and if it's not under warranty, repair is more than three hundred american dollars. Seems kind of peculiar that this type of failure is suddenly striking many computers, but HP won't cover it as a design/update/firmware failure, or provide a user-level solution. HP is off my recommended vendor list unless this gets resolved in short order.
11-29-2012 12:54 PM
Serial Number Not found
my laptop is
Compaq Presario CQ61-360EV
Serial C NF94188NC
waiting for ur help
12-12-2012 06:45 AM - last edited on 02-13-2013 11:05 AM by OrnahP
Hi, i have same problem. Can you please help me???
s/n[Personal Information Removed]
thanks a lot in advance
12-12-2012 07:27 AM
HP telephone tech support says the mainboard is the problem and cannot be repaired by the user. They wanted more than three hundred dollars for the replacement. The computer is now a doorstop.