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pma1212
Posts: 14
Member Since: ‎11-25-2012
Message 1 of 15 (680 Views)

Graphic card and bluetooth functionality lost upon Windows 8 upgrade

I recently upgraded to Windows 8 on my Laptop HP Pavilion dv6. Now the bluetooth functionality and graphic card are not functioning . I have come to learn that HP has not tested Windows 8 on this laptop . What can be done? Should I wait for a BIOS upgrade or revert back to Windows 7.

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Vidya
Posts: 6,290
Member Since: ‎07-17-2009
Message 2 of 15 (677 Views)

Re: Graphic card and bluetooth functionality lost upon Windows 8 upgrade

Try the following Bluetooth drivers:
http://ftp.hp.com/pub/softpaq/sp58001-58500/sp58416.exe (Intel)
http://ftp.hp.com/pub/softpaq/sp59001-59500/sp59021.exe (Broadcom)
http://ftp.hp.com/pub/softpaq/sp58001-58500/sp58499.exe (Atheros)

 

Any one of them would work. If you need any other drivers, please follow these steps:
1. In the Run box type devmgmt.msc.
2. Unknown devices would be listed as such and marked out with a yellow question mark.
3. Select the unknown device or other device for which you need drivers and right click to access Properties.
4. In the Properties window click on Details tab and select Device Instance Id  or Hardware ID from the drop down.
5. An alphanumeric string like this PCI\VEN_1217&DEV_7130&SUBSYS_012F1025&REV_01\4&6B16D5B&0&33F0 is the identification marker for the device.
6. Please provide this number so that we can suggest the appropriate driver.

I am an HP employee.

Regards,
Vidya

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Tutor
pma1212
Posts: 14
Member Since: ‎11-25-2012
Message 3 of 15 (702 Views)

Re: Graphic card and bluetooth functionality lost upon Windows 8 upgrade

hardware IDs

USB\VID_148F&PID_2000&REV_6817
USB\VID_148F&PID_2000
Please guide ..
Associate Dean
Vidya
Posts: 6,290
Member Since: ‎07-17-2009
Message 4 of 15 (660 Views)

Re: Graphic card and bluetooth functionality lost upon Windows 8 upgrade

Ralink 802.11 Wireless LAN Adapter driver for Windows 8:
http://ftp.hp.com/pub/softpaq/sp58001-58500/sp58374.exe

I am an HP employee.

Regards,
Vidya

Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.

***Click on "Thumbs up" button to the left side of my post to say thanks!***
Tutor
pma1212
Posts: 14
Member Since: ‎11-25-2012
Message 5 of 15 (655 Views)

Re: Graphic card and bluetooth functionality lost upon Windows 8 upgrade

Are you sure this is intended for bluetooth issues? I have no problems regarding Wifi...please reply urgently ...so that i may undertake the suggested step
Associate Dean
Vidya
Posts: 6,290
Member Since: ‎07-17-2009
Message 6 of 15 (654 Views)

Re: Graphic card and bluetooth functionality lost upon Windows 8 upgrade

The hardware id that you provided is pertaining to Ralink wireless adapter. If it is related to ralink bluetooth, try the following driver:

http://ftp.hp.com/pub/softpaq/sp58501-59000/sp58515.exe

I am an HP employee.

Regards,
Vidya

Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.

***Click on "Thumbs up" button to the left side of my post to say thanks!***
Tutor
pma1212
Posts: 14
Member Since: ‎11-25-2012
Message 7 of 15 (648 Views)

Re: Graphic card and bluetooth functionality lost upon Windows 8 upgrade

unfortunately ...the problem has not been sorted out...any other option?
Tutor
pma1212
Posts: 14
Member Since: ‎11-25-2012
Message 8 of 15 (638 Views)

Re: Graphic card and bluetooth functionality lost upon Windows 8 upgrade

Can I expect the resolution of my problem in a reasonable time?

Associate Dean
Vidya
Posts: 6,290
Member Since: ‎07-17-2009
Message 9 of 15 (618 Views)

Re: Graphic card and bluetooth functionality lost upon Windows 8 upgrade

Sorry, i am still not clear on the issue to provide the solution. Could you please explain the issue in detailed.

I am an HP employee.

Regards,
Vidya

Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.

***Click on "Thumbs up" button to the left side of my post to say thanks!***
Tutor
pma1212
Posts: 14
Member Since: ‎11-25-2012
Message 10 of 15 (615 Views)

Re: Graphic card and bluetooth functionality lost upon Windows 8 upgrade

The problem is that my notebook is not supporting bluetooth....i tried uninstalling and reinstalling drivers but to no help...please guide...

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