HELP: Fingerprint Reader for HP Pavilion dm4-1164nr (17911 Views)
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Top Student
Nguyen
Posts: 5
Registered: ‎11-10-2010
Message 1 of 6 (17,911 Views)

HELP: Fingerprint Reader for HP Pavilion dm4-1164nr

Hi,

   My Notebook  HP Pavilion dm4-1164nr is brand new & everything is working great accept for the finger print reader. When I try to Manage my fingerprint data it gave me the msg "There are no fingerprint readers attached to this computer or all the fingerprint readers are being used by programs".  I went to HP & downloaded the DRIVER sp49561.exe for the model of my Notebook but it didn't work. Is this software not working or I didn't install it correctly ???

 

Here is the direct link to my Notebook Driver.

 

Any1 know ? Please help ... Thank You.

Distinguished Professor
Cyclops
Posts: 2,317
Registered: ‎11-18-2008
Message 2 of 6 (17,886 Views)

Re: HELP: Fingerprint Reader for HP Pavilion dm4-1164nr

[ Edited ]

Have you tried reinstall the HP SimplePass Software and checked?

Here is link, just in case... ftp://ftp.hp.com/pub/softpaq/sp47501-48000/sp47904.exe

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Top Student
Nguyen
Posts: 5
Registered: ‎11-10-2010
Message 3 of 6 (17,779 Views)

Re: HELP: Fingerprint Reader for HP Pavilion dm4-1164nr

Yes I did but it didnt work. It gave me the same message. I installed that software you gave me and the SP49561 driver from HP gave me. What should I do to get my fingerprint working ??? Thanks.

Distinguished Professor
Cyclops
Posts: 2,317
Registered: ‎11-18-2008
Message 4 of 6 (17,777 Views)

Re: HELP: Fingerprint Reader for HP Pavilion dm4-1164nr

Check in device manager if you see fingerprint reader listed under Biometic Device?

_________________________________________________________
Although I am an HP employee, I am speaking for myself and not for HP.

Make it easier for other people to find solutions, by marking my answer with 'Accept as Solution', if it solves your problem.
Click on the BLUE KUDOS button on the left to say "Thanks"
Honor Student
mjacobson7
Posts: 3
Registered: ‎02-27-2011
Message 5 of 6 (16,504 Views)

Re: HELP: Fingerprint Reader for HP Pavilion dm4-1164nr

I'm also having the same problem....I can see my fingerprint reader in device manager, and it check for updates, and it says that it's up to date.....

Honor Student
jackiefrost
Posts: 2
Registered: ‎08-31-2011
Message 6 of 6 (13,639 Views)

Re: HELP: Fingerprint Reader for HP Pavilion dm4-1164nr

please help with my finger print reader

jackiefrost
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