07-11-2013 06:42 PM - edited 07-11-2013 06:54 PM
Last week I purchased an HP 2000 notebook with windows 8 installed I now wish to return and upgrade for a model with a faster processor. I only have a very few personal items on it such as my email address, windows password administrator details and log in passwords on a couple of apps.
Therefore I am considering doing a factory reset to remove my personal information and any passwords I have installed.
There is no windows key on the notebook itself. In the windows information there is a product ID number which I do not think is the windows key and another which seems to be it but consists of some asterisks and just the last five letters of a key therefore, I am uncertain about what I need to do.
I am not very good with computers but as far as I can ascertain I need to do a factory reset via the HP repair software and not any other way.
Any advice as to how I should proceed and what precautions I should take would be most welcome (I have watched the specific HP video on this proceedure, maybe I'm just stupid but I found it only added to my confusion).
07-11-2013 07:26 PM
Turn on HP laptp
Select Keyboard Layout
Click Recovery Manager
Click Windows 8
Another is the just start the windows and search recovery, then launch HP Recovery Manager
07-12-2013 03:19 PM
Below is a helpful Guide on the Windows 8 Reset procedure:
Excerpted from the Reset Windows 8 document:
02-19-2014 05:45 AM
05-13-2014 06:36 AM
i will like to reset my laptop to factory default ,but i have try all the examples u have given to me on the internet
and i followed the general settings to and did follow the intructions but still it will give feedback that some files are missing .your windows intallation or recovery media will provide these files ,.but upto now still