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sharopa
Posts: 19
Member Since: ‎09-28-2010
Message 1 of 8 (12,076 Views)
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HP Active Check Plugin Crashes - cannot update HP BIOS

[ Edited ]

Attempting to have HP website scan my computer for updating installed products but I am unable to, due to continual crashing of the HP Acive Check Plugin. The error up top reads "The following plugin has crashed:HP Active Check Plugin".  And an error explanation says "One HP Check Local Mode Job is already running. Please try again later."

 

I have uninstalled the plugin and reinstalled it several times, Stopped processes in Task manager, Turn off my firewall... to no avail.  I need to update the Bios. What is the problem? Is there another way to update the Bios?

 

US - Hewlett Packard Bios - HP F.20 (10/13/2009)

Intel Core 2 Duo CPU Processor T6600 - 2.20 GHz, 2200 MHz 

HP G71-340US Notebook PC Windows 7 / 64-bit   P/N VM114UA#ABA

New HDD 750 GB, installed OS via Recovery Disks 5 days ago.

Browsers : Google Chrome (also have IE 9, Safari)

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Daniel_Potyrala
Posts: 10,921
Member Since: ‎01-31-2009
Message 2 of 8 (12,068 Views)

Re: HP Active Check Plugin Crashes - cannot update BIOS

[ Edited ]

Hi,

1. Which browser are you using?

2. Please write your notebook product number (p/n), which system are you using and country of purchase.

Resource:
How to Locate the Notebook product number (p/n)

 

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sharopa
Posts: 19
Member Since: ‎09-28-2010
Message 3 of 8 (12,061 Views)

Re: HP Active Check Plugin Crashes - cannot update BIOS

Hi Daniel,

Updated my query box with all requested information

1) Google Chrome
2) P/N - VM114UA#ABA, Windows 7 / 64-Bit, U.S.

Thanks,
Sharopa
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Daniel_Potyrala
Posts: 10,921
Member Since: ‎01-31-2009
Message 4 of 8 (12,048 Views)

Re: HP Active Check Plugin Crashes - cannot update BIOS

[ Edited ]

Hi again,

 

Ad 1

Try Internet Explorer instead Chrome.

 

Ad.2

Here is direct link to the latest Bios for your model.

 

Ad.3

You may want to check the below link too:

Using HP Support Tools to Update HP Software, Drivers, and BIOS with Windows 7

 

Note:

 

Warning!

Bios update is always very risky. Your notebook may not boot after this step, so be careful and have full patience. You will perform this update at your own risk. I do not take responsibility for any problems.

 

 

How to update Bios?

First check which Bios version you've got now. This information may be very helpful if ther will be any problem.

 

Connect the notebook to the AC power supply.

Disconnect from the Internet. Exit from all programs that you are running. Disable anti-virus and firewall.

Execute the Bios update exe file. It may take some time. Allow the notebook to restart after applying the updated BIOS.

 

While this update is running do not:

 

  • switch off your laptop, 
  • disconnect AC power supply,
  • try to run any software or do anything on it .

 

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Tutor
sharopa
Posts: 19
Member Since: ‎09-28-2010
Message 5 of 8 (12,043 Views)

Re: HP Active Check Plugin Crashes - cannot update BIOS

Hi Daniel,

Ad 1 - I tried IE 9, no results there, wasn't able to successfully install the plugin.

Forward to plan B - Ad 2. Have just downloaded the updated version of Bios... See you on the other side :smileyhappy:

Sharopa
Tutor
sharopa
Posts: 19
Member Since: ‎09-28-2010
Message 6 of 8 (12,018 Views)

Re: HP Active Check Plugin Crashes - cannot update BIOS

Hi Daniel,

 

 

Haleluya!!  Bios updated without a hitch!

 

But... The HP  Active Check Plugin still crashes!!  Even after updating Windows, Bios, and defragmentation of the HHD...hmm  Had to do it manually.. just followed the directions.

 

My once HOT airplane-propellor sounding laptop, is purring like a.... cougar in heat!  LOL

 

 

Thanks with bunches of Kudos :smileyhappy:

Sharopa

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Daniel_Potyrala
Posts: 10,921
Member Since: ‎01-31-2009
Message 7 of 8 (12,015 Views)

Re: HP Active Check Plugin Crashes - cannot update BIOS

I'm glad that you were able to install Bios update.

Have a great day. :smileyhappy:

 

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zaki_ortho
Posts: 2
Member Since: ‎08-04-2012
Message 8 of 8 (9,762 Views)

Re: HP Active Check Plugin Crashes - cannot update BIOS

mozilla firefox, pavilion dm1 -4000se , QJ512EA#ABV

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