Question
HP Coolsense gone/can't reinstall
Replies (16)
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Student
Paco9310
Posts: 1
Member Since: ‎06-24-2013
Message 11 of 17 (2,603 Views)

Re: HP Coolsense gone/can't reinstall

Hello, I have the exact same problem, I have tried everything that was written and explained. Nothing worked. My Notebook is HP Pavilion dv7 with Product Number: QF387EA#ABD.

Top Student
Wiebke90
Posts: 2
Member Since: ‎06-24-2013
Message 12 of 17 (2,580 Views)

Re: HP Coolsense gone/can't reinstall

[ Edited ]

Same problem here - dv6 LM332AV Win7..any solutions yet? :smileyfrustrated:

 

And btw why is the threat marked as "'solved"' if its actually not solved as people posted that suggestions do not help.

Tutor
ZSensei
Posts: 9
Member Since: ‎11-04-2012
Message 13 of 17 (2,569 Views)

Re: HP Coolsense gone/can't reinstall

YES SOLUTION!!! 

 

So this isn't my solution and I will post the original post ASAP but I cant find it atm and the internet here is on and off so its hard to browse for a long time.


STEPS:

1. UNISTALL HP SUPPORT ASSISTANT (you can do this from the programs and features menu)

2. Open HP Recovery Manager

 

3. Under the heading "I need immediate help" click on the option "Drivers and Applications Reinstall"

 

4. Scroll down and reinstal HP Support Assistant

 


Once it reinstalls, coolsense will work again. I dont know what version it is and frankly Im not going to try updating until I'm back in the US and can have warrenty support come over and fix it if something happens. That said, please let me know if you get the update running and how you did. I shall add an edit for the original post so we can all kudos that dude and keep the thread alive for other who have this problem since it seems to be kinda big.

 

Sincerely,

 

ZSensei

Top Student
Wiebke90
Posts: 2
Member Since: ‎06-24-2013
Message 14 of 17 (2,557 Views)

Re: HP Coolsense gone/can't reinstall

[ Edited ]

Yeeah, its working again. Just followed your instructions and had no problem to get it back to work :smileyhappy: Thaanks!

 

Btw, why dont you have worldwide warranty? I bought my Pavilion in the US, moved back to Germany and I have send it in several times in Germany already :smileytongue:

Tutor
ZSensei
Posts: 9
Member Since: ‎11-04-2012
Message 15 of 17 (2,515 Views)

Re: HP Coolsense gone/can't reinstall

what?! I was completely unaware that it worked like that... I'm in Sri Lanka atm so Im not sure if it will work here or even if HP officially sells here but ill look around. Thanks for that!
Honor Student
ghamm
Posts: 2
Member Since: ‎06-01-2011
Message 16 of 17 (1,784 Views)

Re: HP Coolsense gone/can't reinstall

as with everyone else! I too have tried everyway and thing . nothing works, this is bull!!!!
Honor Student
ghamm
Posts: 2
Member Since: ‎06-01-2011
Message 17 of 17 (1,779 Views)

Re: HP Coolsense gone/can't reinstall

thanx to zsensei ! YES SOLUTION ? WORKED, got my coolsense back :smileyhappy:

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