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Message 1 of 9 (1,325 Views)

HP ENVY TouchSmart 15-j024ea Windows 8.1 Update Error Code 0xc1900101-0x30018

Hi

 

I recently purchased a HP ENVY TouchSmart 15-j024ea, which was advertised as being ready for Windows 8.1 but have ran all the windows and HP Updates the Laptop will not update to 8.1

 

It installs and restarts but then fails when setting up devices it gets to approx 85% and then restarts and restores back to Windows 8.

 

Any help would be much appreciated

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Member Since: ‎01-07-2009
Message 2 of 9 (1,322 Views)

Re: HP ENVY TouchSmart 15-j024ea Windows 8.1 Update Error Code 0xc1900101-0x30018

[ Edited ]

 Windows 8.1 update has problems with the installing devices section

 

Take a read of the Microsoft Answers thread and follow the instructions given to try to resolve the issue. 

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2015 Microsoft MVP - Windows Experience

Honor Student
Posts: 4
Member Since: ‎11-19-2013
Message 3 of 9 (1,306 Views)

Re: HP ENVY TouchSmart 15-j024ea Windows 8.1 Update Error Code 0xc1900101-0x30018

I have read this thread and it appears it could be due to railink Wifi Adapter, it says in the thread to disable it in the bios but having accessed the Bios I don't see an option for the Wifi.

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Message 4 of 9 (1,299 Views)

Re: HP ENVY TouchSmart 15-j024ea Windows 8.1 Update Error Code 0xc1900101-0x30018

Then disable it via the Device manager. Right click the device and then select disable. The example below uses the LAN network adapter. you should choose the Ralink adapter device instead to disable.

 

disable network adapter.JPG

****Please click on Accept As Solution if a suggestion solves your problem or answers your question. Doing that will help others facing the same problem to find a solution easily, just because you shared it. ****

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Member Since: ‎11-19-2013
Message 5 of 9 (1,293 Views)

Re: HP ENVY TouchSmart 15-j024ea Windows 8.1 Update Error Code 0xc1900101-0x30018

Hi

 

Thanks for you help I have found this option and also tried uninstalling the trial version of Norton which came with the laptop but the issue still occurs.

 

at the point of failure I get a this message System_Thread_exception_Not_Handled

 

It then reboots and restores back to Windows 8

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Message 6 of 9 (1,271 Views)

Re: HP ENVY TouchSmart 15-j024ea Windows 8.1 Update Error Code 0xc1900101-0x30018

Did you go to Symantec to get a Norton Uninstaller utility or did you use Programs and Features to uninstall it?
****Please click on Accept As Solution if a suggestion solves your problem or answers your question. Doing that will help others facing the same problem to find a solution easily, just because you shared it. ****

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Honor Student
Posts: 4
Member Since: ‎11-19-2013
Message 7 of 9 (1,259 Views)

Re: HP ENVY TouchSmart 15-j024ea Windows 8.1 Update Error Code 0xc1900101-0x30018

Hi

 

I used the Symantec Removal Tool downloaded from there site

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Message 8 of 9 (1,235 Views)

Re: HP ENVY TouchSmart 15-j024ea Windows 8.1 Update Error Code 0xc1900101-0x30018

HP is working on the RaLink wireless problem. I suggest that you keep an eye on the network device driver section in  the web support portal for your notebook.

****Please click on Accept As Solution if a suggestion solves your problem or answers your question. Doing that will help others facing the same problem to find a solution easily, just because you shared it. ****

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Message 9 of 9 (43 Views)

Re: HP ENVY TouchSmart 15-j024ea Windows 8.1 Update Error Code 0xc1900101-0x30018

I have successfully updated my Touchsmart 15 to Win 8.1.

 

The problem is with the Intel video drvier not being supported with both Windows 8 and Windows 8.1 for this model. Here is a link to where I laid out the process I used to get this to work...

 

http://h30434.www3.hp.com/t5/Notebook-Operating-Sy​stems-and-Software/Touchsmart-15-j040us-Can-t-dow...

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