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Honor Student
ridethexpress
Posts: 2
Member Since: ‎06-07-2014
Message 1 of 4 (260 Views)

HP ENVY TouchSmart Notebook

Hi, 

 

Whenever I log on to my laptop, a dialogue box appear and it says "reinstall hpsmplpass.exe, OPBHOBroker.exe, OPBHOBrokerDsktop.exe & AccelerometerSt.exe"

 

How do I go about this?

My Laptop is 4 days old & the model is:

 

HP ENVY TouchSmart Notebook

 

 

The Product No. is:

 

G3R12UA#ABA

 

The operating system is:

 

Windows 8.1

 

 

Please help, 

 

Thank you :smileyhappy: 

Regents Professor
pepe999
Posts: 3,811
Member Since: ‎03-09-2010
Message 2 of 4 (238 Views)

Re: HP ENVY TouchSmart Notebook

[ Edited ]

ridethexpress wrote:

Hi, 

 

Whenever I log on to my laptop, a dialogue box appear and it says "reinstall hpsmplpass.exe, OPBHOBroker.exe, OPBHOBrokerDsktop.exe & AccelerometerSt.exe"

 

How do I go about this?

My Laptop is 4 days old & the model is:

 

HP ENVY TouchSmart Notebook

 

 

The Product No. is:

 

G3R12UA#ABA

 

The operating system is:

 

Windows 8.1

 

 

Please help, 

 

Thank you :smileyhappy: 


Hi,

I think you have to reinstall the HP Simple Pass and 3D Drive Guard. It might be actually a virus..

Dv6-7000 /Full HD/Core i5-3360M/GF 650M/Corsair 8GB/Intel 7260AC/Samsung Pro 256GB
HP Touchpad provided by HP
Currently on Debian Wheeze

*Please, help other users with the same issue by marking your solved topics as "Accept as Solution"*
Honor Student
ridethexpress
Posts: 2
Member Since: ‎06-07-2014
Message 3 of 4 (226 Views)

Re: HP ENVY TouchSmart Notebook

How do I reinstall that? Could you please send me the link?
And which anti-virus software do you recommend buying for this?
My laptop is only 5 days old :smileysad:
Regents Professor
pepe999
Posts: 3,811
Member Since: ‎03-09-2010
Message 4 of 4 (222 Views)

Re: HP ENVY TouchSmart Notebook

[ Edited ]

ridethexpress wrote:
How do I reinstall that? Could you please send me the link?
And which anti-virus software do you recommend buying for this?
My laptop is only 5 days old :smileysad:

Uninstall it first.

http://www.wikihow.com/Remove-Programs-(Windows-7)

then download it from here and install it:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-132061-1&cc=us&dlc=en&lc=en...

 

edit: Antivirus: http://windows.microsoft.com/en-gb/windows/security-essentials-all-versions

Dv6-7000 /Full HD/Core i5-3360M/GF 650M/Corsair 8GB/Intel 7260AC/Samsung Pro 256GB
HP Touchpad provided by HP
Currently on Debian Wheeze

*Please, help other users with the same issue by marking your solved topics as "Accept as Solution"*
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation