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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-03-2011 07:54 PM

HP Recommended

Hi, 

I recently installed Windows 7 Enterprise on my HP Elitebook 8540w and the device has had a couple of kinks since then. 

 

The Hardware under pc properties looks like the pic. It won't allow me install a driver for my printer/scanner, and the headphone jack hasn't worked since installing Windows 7 Enterprise. 

 

Thanks in advance. 🙂

driver.png

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-04-2011 06:18 AM - edited ‎11-04-2011 06:19 AM

HP Recommended

Hi:

 

Please install the chipset driver first and reboot:

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32...

 

The base system device is missing the card reader driver:

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32...

 

See if this USB 3.0 driver fixes the USB issue.

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32...

 

If the unknown device still exists after installing the above drivers please do as David requested and post the hardware ID's for it so we can send you the link to the drivers.

 

Paul

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28 REPLIES 28

‎11-03-2011 07:57 PM

HP Recommended

Hi,

 

Have you looked at this ?

 

   http://h30434.www3.hp.com/t5/Notebook-Operating-systems-and/Base-System-Device-Driver-Not-Installed/...

 

Regards,

BH
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‎11-03-2011 08:07 PM

HP Recommended

I hadn't, but I followed the advice on it and this came up:

driver2.png

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‎11-04-2011 03:12 AM

HP Recommended

Hi,

 

Go into Device Manager, right click on the problem device and select Properties.  Click the Details tab, choose Hardware Ids from the dropdown box and post back with the details shown under Value.  Do this for each device that shows an error.

 

Regards,

 

DP-K

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Windows Insider MVP

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‎11-04-2011 06:18 AM - edited ‎11-04-2011 06:19 AM

HP Recommended

Hi:

 

Please install the chipset driver first and reboot:

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32...

 

The base system device is missing the card reader driver:

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32...

 

See if this USB 3.0 driver fixes the USB issue.

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32...

 

If the unknown device still exists after installing the above drivers please do as David requested and post the hardware ID's for it so we can send you the link to the drivers.

 

Paul

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‎11-04-2011 05:53 PM

HP Recommended

Alright, I did as Paul said and that fixed most of the drivers, but it's still not recognizing the 'unknown driver'. These are the dirty details for the driver(as requested):

driver.pngdriver2.png

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‎11-04-2011 07:41 PM - edited ‎11-04-2011 07:42 PM

HP Recommended

Have you installed the HP Protect Tools software packages for your model?(you won't need LoJack for Protect Tools unless you have licensed it)

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=4097219&...

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***Click the "YES" button if you think this response was helpful.***
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‎11-04-2011 09:06 PM - edited ‎11-04-2011 09:13 PM

HP Recommended

Hi:

 

The last missing device driver is your validity fingerprint sensor driver.

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32...

 

Paul

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‎11-06-2011 06:59 AM

HP Recommended

Yay! It's all fixed. Thanks everyone for the help!

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‎11-06-2011 08:13 AM

HP Recommended

You're very welcome!

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