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Top Student
jboland17
Posts: 5
Member Since: ‎07-07-2012
Message 1 of 4 (193 Views)

HP Envy 17 lost Internet connection

It was connected to my setup one minute and stopped the next. It's not the f7 button with the red light and I restarted it a few times. Am I missing something?
Intern
pusaqall
Posts: 27
Member Since: ‎07-08-2012
Message 2 of 4 (184 Views)

Re: HP Envy 17 lost Internet connection

Can you provide more information with regards to what happened before you lost your connection?

Do you have my HP Pavilion? Have it back!!!
Top Student
jboland17
Posts: 5
Member Since: ‎07-07-2012
Message 3 of 4 (178 Views)

Re: HP Envy 17 lost Internet connection

Not much. I closed the lid...and when I opened it a few hours later it wasn't working. I ran the troubleshooting option and it suggested that I need to connect an Ethernet wire. That's odd since my house runs on a wireless router.
Top Student
jboland17
Posts: 5
Member Since: ‎07-07-2012
Message 4 of 4 (165 Views)

Re: HP Envy 17 lost Internet connection

Spent an hour on the phone with HP and they couldn't fix the problem either. Told me to restore it to factory settings and call back tomorrow.

I bought the laptop on Amazon, but I'm thinking I want to send it back to HP for a new one. Can I do that?
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