HP Envy Will Not Sleep Automatically

[PianoAl]

My computer will sleep fine if I tell it to, but it won't do it automatically. That function is critical to my computer's security.

I confirm that I've told it to sleep after 1 minute, whether on battery or plugged in. If I tell it to dim the screen after a minute, that works fine, but it will not sleep.

Below is the Power Efficiency Diagnostics Report (Forum removed HTML) -- note the errors.

I have unplugged all USB devices. I have stopped the WIndows Media Network Sharing Service. I have disconnected from the network (airplane mode). It still will not sleep.

Please tell me what else to try.

Thanks.

Power Efficiency Diagnostics Report Computer Name HP_ENVY Scan Time 2014-05-16T02:26:12Z Scan Duration 60 seconds System Manufacturer Hewlett-Packard System Product Name HP ENVY TS 17 Notebook PC BIOS Date 03/05/2014 BIOS Version F.53 OS Build 9600 Platform Role PlatformRoleMobile Plugged In true Process Count 103 Thread Count 1174 Report GUID {85eba029-391e-4c52-b630-5313c8f32a3c} Analysis Results Errors

Power Policy:Display timeout disabled (On Battery)

The display is not configured to turn off after a period of inactivity.

Power Policy:Dim timeout is disabled (On Battery)

The display is not configured to automatically dim after a period of inactivity.

Power Policy:Display timeout disabled (Plugged In)

The display is not configured to turn off after a period of inactivity.

Power Policy:Dim timeout is disabled (Plugged In)

The display is not configured to automatically dim after a period of inactivity.

System Availability Requests:System Required Request

The device or driver has made a request to prevent the system from automatically entering sleep.

Driver Name \FileSystem\srvnet

USB Suspend:USB Device not Entering Selective Suspend

This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

Device Name HP Wireless Mouse Host Controller ID PCI\VEN_8086&DEV_8C31 Host Controller Location PCI bus 0, device 20, function 0 Device ID USB\VID_03F0&PID_8207 Port Path 2

USB Suspend:USB Device not Entering Selective Suspend

This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

Device Name LSI USB 2.0 Soft Modem Host Controller ID PCI\VEN_8086&DEV_8C31 Host Controller Location PCI bus 0, device 20, function 0 Device ID USB\VID_047E&PID_2892 Port Path 1

Platform Power Management Capabilities:PCI Express Active-State Power Management (ASPM) Disabled

PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.

[PianoAl]

I've been trying things all morning. Many people on the Internet have been having this problem.

Well, all of a sudden it worked.

Unfortunately, I don't know which thing fixed it. For everything I tried, I waited over a minute, and nothing had worked. It wasn't until I gave up that it went to seleep.

I think one problem is that I needed to wait two minutes for each test, instead of only a minute. I expect that one thing that I did worked, but my inadequate test mistakenly labeled it as a failure.

[AQB]

Hello Piano Al,

I recently purchased an HP Envy as well and am experiencing the same problem.  My usage of the laptop relies on it being able to sleep automatically.  I see that this question is over a year old and was wondering if you ever figured out the issue, or how to fix it.

Did you ever get your laptop to go into sleep mode automatically?

Thanks.

[PianoAl · Accepted solution]

Hi, AQB,

Yes, I solved it. Here are my notes on the issue:

See this web site:

http://mingersoft.com/blog/2011/12/why-wont-windows-automatically-sleep/

Better:

http://helpdeskgeek.com/windows-8/fix-windows-8-1-will-sleep/

From the command prompt:

powercfg -requestsoverride driver \filesystem\srvnet system

or

powercfg /requestsoverride driver srvnet system

or

powercfg /energy /output c:\temp\requests.htm

See this web site:

http://mingersoft.com/blog/2011/12/why-wont-windows-automatically-sleep/

Better:

http://helpdeskgeek.com/windows-8/fix-windows-8-1-will-sleep/