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Honor Student
Fritz3rd
Posts: 1
Member Since: ‎02-10-2013
Message 1 of 3 (1,672 Views)

HP Envy dv6 with Windows 8 hangs on boot

HELP...brand new ENVY dv6 with Windows 8 hangs on restart.  Restart required because update to McAfee security SW update.  The rotating circles go for a long time, then the screen turns dark (but glowing) mouse pointer wil show if mouse is moved, but nothing else.  Can't enter safe mode any more on this stupid Windows 8, can't really do anything.

Regents Professor
UniProg
Posts: 4,677
Member Since: ‎12-15-2011
Message 2 of 3 (1,654 Views)

Re: HP Envy dv6 with Windows 8 hangs on boot

Hello Fritz3rd,


Take a look at this document and let me know if the troubleshooting steps help to resolve your issue.


Good luck!
 

 

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Honor Student
DC1313
Posts: 2
Member Since: ‎07-23-2014
Message 3 of 3 (127 Views)

Re: HP Envy dv6 with Windows 8 hangs on boot

Same problemas today any fix?
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