02-10-2013 01:41 PM
HELP...brand new ENVY dv6 with Windows 8 hangs on restart. Restart required because update to McAfee security SW update. The rotating circles go for a long time, then the screen turns dark (but glowing) mouse pointer wil show if mouse is moved, but nothing else. Can't enter safe mode any more on this stupid Windows 8, can't really do anything.
02-11-2013 03:42 PM