Question
Reply
 
Honor Student
Kelsey21
Posts: 2
Member Since: ‎12-28-2013
Message 1 of 2 (218 Views)

HP Envy will not install updates in the App Store

Whenever I try to update my Apps on my HP Envy laptop they don't download. The download never starts, it just says "pending". I have been waiting for days and jusr got this computer 3 days ago. HELP MUCH WANTED AND APPRECIATED!!!

Dean
Dragon-Fur
Posts: 7,310
Member Since: ‎04-14-2009
Message 2 of 2 (214 Views)

Re: HP Envy will not install updates in the App Store

Kelsey,

 

Welcome to the HP Forum!

 

It is frustrating when things start going wrong so soon.

 

This appears, from the comments I've seen, to be a Microsoft issue.

 

I looked around for the solution; this thread from the Microsoft community seems to cover what most people can use to resolve the issue:  windows 8 apps or updates installation issues

 

Read through the various comments in the Posts to see what might work for you.

 

These particluar fixes have the following in common:

  • Delete the folder or at least the contents of c:\windows\SoftwareDistribution
  • then run wsreset.exe to clear the cache

I would suggest a Restart after the fix has been applied.

 

Hope that helps.

Click the Kudos Star!

It is a nice way to say “Thank You” for the help.

Kind Regards,
Dragon-Fur
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation