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Honor Student
Kelsey21
Posts: 2
Member Since: ‎12-28-2013
Message 1 of 2 (170 Views)

HP Envy won't update apps

My HP Envy will not install app updates from the store. Whenever I try to update it the download never starts, it just says "pending". I just got this laprop three days ago and have been waiting since. Some apps were able to update but there is three more that wont and it wont let me install any new apps. Im new to HP so all help is WANTED AND APPRECIATED!!!! 😊😃

HP Support Agent
BHK6
Posts: 4,022
Member Since: ‎09-03-2013
Message 2 of 2 (143 Views)

Re: HP Envy won't update apps

Hi Kelsey21,

 

I will be happy to help with your app problem. I will need some additional information from you. What is your operating system? What is your product number?

 

Find your product number on a notebook:

 

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c00033108

 

Finding your OS:

 

http://windows.microsoft.com/en-CA/windows/which-operating-system

 

Thank you,

 

 

Please click “Accept as Solution ” if you feel my post solved your issue.

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Thank you,

BHK6


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