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03-25-2012 05:20 PM
Mine is a 64-bit system and the new hdd is a western digital scorpio. Both drives is/were 500gb. I used the Recovery Disks to reload the OS to the new hard drive so I don't understand why this problem occurred. Have checked Microsoft sites, tried to download System Update Readiness Tool prior to manually downloading Service Pack 1 for Win 7 but received an error prior to install (0x8000247). Tried to get help from HP but since the laptop is no longer under warranty, I must buy a warranty from HP at $14.99 per month for 12 months before they will talk to me about a fix for this problem. That part really makes no sense, particularly when it was THEIR recovery disks that failed me. I won't be fooled by a false sense of security by HP again. I've stood by Compaq and HP for many years but this time they've hurt me. I didn't whine when the drive went bad and I had to pay for a new one because I didn't buy an extended warranty - that was my fault. But recovery disks that don't work are HP's fault and I shouldn't have to pay twice for an operating system.
If there is anyone out there who has heard of this and has a fix I would really appreciate hearing from you. Thank you.
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03-25-2012 08:07 PM
Have you checked your drivers page at HP to see if an updated driver may be needed before installing SP1?
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03-26-2012 04:53 AM
When I run win update I get an error message that says the service is not running - but when checking control panel, the service IS running. I've also tried downloading updates manually including SP1. To that I get error 0x8000247. I've tried drivers and MS fixes and everything I can find, even BIOS updates. Ty for your suggestions.
03-26-2012 07:08 AM - edited 03-26-2012 07:19 AM
There appears to be an issues relating to WD HDs and some Intel drivers. Please download and run the Intel Rapid Storage Technology driver and restart your system.
More Information: http://h10025.www1.hp.com/ewfrf/wc/document?docnam
Try running Windows Update again. If it doesn't work, follow these instructions, then try again.
03-27-2012 08:18 PM
Genius...genius, I tell you! I was beginning to think there was no answer. Thank you so much for posting this. Truthfully, when I scanned the email on my cell phone, my first impression was "no way, can't be a driver issue". But, what do I know? I checked it out and sure enough it worked perfectly. I am so happy I can move on with the set up of my computer peripherals. My thanks to each of you who responded, as well. Live well and be happy!