HP Support Forums
Join in the conversation.
12-14-2009 09:31 PM - last edited on 12-15-2009 07:38 PM by SandyD
I just upgraded to windows 7 and the fingerprint sensor Isn't working. I downloaded all the drivers I needed which worked relatively fine. However, I downloaded many different versions of the fingerprint software and sensors and it doesn't work. The software runs fine but tells me fingerprint reader is not connected. I upgraded from windows vista 64 bit to windows 7 ultimate 64 bit. There also isn't any fingerprint hardware detected in device manager.
s/n: [removed by moderator for privacy reasons]
12-14-2009 09:45 PM
Not totally sure, other than make sure you install all drivers listed under Validity Sensors and DigitalPersona.
As an aside, don't post your serial number (s/n) online. It won't benefit anyone on the forums, and it should be private. Only given to HP Support on the phone or by email.
Hope this helps.
05-26-2010 11:37 AM - edited 05-26-2010 11:38 AM
Check below guide:
05-26-2010 01:24 PM